There is an organisational shift taking place in the customer experience industry, where traditional siloed structures are breaking down to enable a culture of customer-centricity. This trend was unpacked by Joe Fuster, global head of CX Cloud at Oracle, at the 6th annual Customer Experience Management Summit in Cape Town last week.
Louise Marsland 16 minutes ago
Not so long ago, people would have scoffed at the notion that the UK would be pulling out of the EU or that Donald Trump would be sitting in the Oval Office. These events coming to fruition just go to prove the unpredictability of people.
Nicci Botha 24 minutes ago
Google, whose mantra used to be ‘Don't be evil' (until it dropped it for the motto ‘Do the right thing'), is almost omnipresent in our lives these days. We use it for all sorts of online searches, whether it's trying to access arcane information or find our way from A to B.
Stuart Pallister 1 hour ago
Namibian ad agency Weathermen & Co Advertising (W&Co), a subsidiary of the Ohlthaver & List (O&L) Group and The Jupiter Drawing Room Cape Town, has won a five-way pitch for the ad account of mobile telecommunications provider, Mobile Telecommunications Limited (MTC). It also won the Namibian business of First National Bank (FNB), and other brands in the Rand Merchant Bank (RMB) stable.
Weathermen & Co 2 hours ago
ABUJA, Nigeria - Acting Nigerian President, Prof Yemi Osinbajo, has “drawn a line” against hate speech, declaring it a ‘'act of terrorism” which seeks to intimidate and ultimately, could result in bloodshed.
3 hours ago
The full list of winners for the 39th Annual Loerie Awards, which concluded on 20 August 2017 at the Durban ICC, have been announced. Congratulations to all!
15 hours ago
The son of a Pentecostal pastor, Keith Cartwright grew up in church and according to him it was a very, very strict religion and it forced him to keep a schedule. Six days a week, 2 hours a day and 8 hours on a Sunday, he had to be in church. This schedule taught Cartwright a lot of discipline. It taught him to sit still and it taught him to pay attention. Besides all the religious and moral lessons that he learned, there were other disciplines that crafted his mind and gave him focus. In the second part of this coverage, he lists three; be stupid, fail harder and give it all away.
Juanita Pienaar 1 day ago
Pum Lefebure, co-founder and CCO of Design Army, based in Washington DC was the last speaker of the day at the DStv Seminar of Creativity, where she explained how marketing is a lot like dating, and how similarly falling in love with a brand goes from flirting to romance to seduction.
Jessica Tennant 2 days ago
NAIROBI, Kenya - Authorities in Kenya should credibly investigate incidents of harassment against journalists covering the aftermath of August 8's disputed elections and should reform Kenya's Firearms Act to lower the barriers on journalists' ability to wear protective gear, the Committee to Protect Journalists said last week.
2 days ago
First up at today's DStv Seminar of Creativity was Facebook's head Creative Shop: MEA, Weera Saad, who spoke about how things have changed over time and how we need to change to ride this new wave that's arrived. “It's a brave new world, the big wave is here and it's perfect, and it's staring you in the face.” We need to surf it, she said.
Jessica Tennant 2 days ago
You hired your employees for what they bring to the business and have trained them up on all your brand stands for, but do you trust them enough to run with their own ideas of the best customer experience? Chantel Botha of BrandLove shares why you need to cut the cord and let them do so at the first day of CEM Africa 2017.
Leigh Andrews 17 Aug 2017
In an African first, AfriDocs Anytime is now available as a free streaming platform on www.afridocs.net with a catalogue that includes nearly 40 films available for viewing at any time.
16 Aug 2017
How quickly and effectively marketers respond and adapt to ongoing consumer feedback is the new determinant of brand performance according to a new survey report, released by the Chief Marketing Officer (CMO) Council.
14 Aug 2017