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Kevin S
Using social media as a customer service channel
Really insightful article. I especially like your look at how smart phone usage rates will accelerate these trends. Companies need to step it up on the social network site, a recent study showed that 70% of consumer questions/complaints go unanswered, and most consumers try traditional channels before going to twitter. I'm not sure if companies understand how bad this can be for their brand image.

I tried out this new service called http://nevahold.com which lets customers send their question/complaints and nevahold sends it to all of the company's customer support channel and gets a response to the customer. It worked pretty quickly for me. Eventually this could be a way to keep a lot of the bad tweets off a company's twitter page. Posted on 31 May 2012 20:13
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Kevin S
Using social media as a customer service channel
Really insightful article. I especially like your look at how smart phone usage rates will accelerate these trends. Companies need to step it up on the social network site, a recent study showed that 70% of consumer questions/complaints go unanswered, and most consumers try traditional channels before going to twitter. I'm not sure if companies understand how bad this can be for their brand image.

I tried out this new service called http://nevahold.com which lets customers send their question/complaints and nevahold sends it to all of the company's customer support channel and gets a response to the customer. It worked pretty quickly for me. Eventually this could be a way to keep a lot of the bad tweets off a company's twitter page. Posted on 31 May 2012 20:11
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Georgia Brand
Why as a Media Studies graduate i am not getting a job?
Hello

As a Recruiter and recent 'job hunter' I can tell you it is a numbers game but unfortunately in your industry the numbers are limited, meaning the opportunitie are few and far between and the economy limits those few opportunities... keep pumping out your cv, keep positive and keep at it! Good luck Posted on 31 May 2012 16:34
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Michelle Mc Neal
Hilton Cape Town City Centre turns 1
Wonderful.. happy birthday guys! We need more attractive offers for everyone who wants to visit the Cape Town and South Africa...

travel packages Posted on 31 May 2012 11:07
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Michelle Mc Neal
Businesses can be more competitive with cloud computing
Sounds like an excellent idea. Why depend on one source (and it goes down your network is down :( )...
Rather have a cloud and you're alwasy up and running...

holiday accommodation Posted on 31 May 2012 11:00
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Michelle Mc Neal
Ovum comments: Microsoft's So.cl network; Vodafone results
Well nothing should be taken as granted... Who thought 10 years ago how big Fb is going to become?

holidays in Croatia Posted on 31 May 2012 10:41
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Theresa Stolk
A culture of curiosity: how to grow, nurture talent in the post-PC generation
Hi Anice, are you following Bill Gates? Curiosity and Passion is what one should aim to work for, not money- although this helps to get you fed and housed, money is not the issue when you have true passion, an open mind to master your field of knowledge and the gift of insight! I see you have it in petrabytes! I really believe in the Playpen too, as freedom to invent is why technology, and everything else is moving at the rapid pace it is. Way to Go - Love your articles. Posted on 30 May 2012 21:31
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Theresa Stolk
Call for ANC to drop its court case seeking to ban painting
It is with relief that I read the above article and a big thank you to the FXI for showing Zuma and The Goodman Gallery the way forward, through negotiation, debate, and understanding. I truly believe that it is only through understanding and tolerance that we will have a true and free Democracy: please read, comment, and share my blog if you can, as I want to promote a culture of peaceful tolerance for all South Africans: http://theresastolk.blogspot.com My blog is a minority's point of view, with no political affiliations. Posted on 30 May 2012 20:45
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Bonnie
Food more expensive in rural areas in SA
Comment is above must I repeat myself -Rural Communities have long been suffering from high cost of living for decades. Posted on 30 May 2012 18:51
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Bonnie
Food more expensive in rural areas in SA
It's so funny ha..ha..ha..that this is only being discovered after so many decades-Rural communities have long been suffering from high cost of living. Posted on 30 May 2012 18:46
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John Withers
Cell C
maybe some humour wouldn't come amiss Posted on 30 May 2012 17:43
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John Withers
Blackberry
good concept but the exection seems a little confused Posted on 30 May 2012 17:38
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John Withers
Huggies Gold
a missed opportunity Posted on 30 May 2012 17:36
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Tokelo Fako
Zuma and the right to dignity
Every human being needs to be treat with respect irregardless how we think of him, whether he is a president who brought it upon himself. Before he is a state president, he is a human being. True, repsect is earned but that is speaking on a personal level, because you will decide from your own conclusion if, he has earned it or not but at the end of the day, Zuma is human who has every right to be treated with dignity. I mean if some people (vegetarians) can treat a pig ( knowing exactly how filthy it likes to be) with humane, then we can treat a person who always falls short of glory with dignity too..

thank you Gail..hope you wont be kept up... Posted on 30 May 2012 16:02
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Bongi Mbuli
Babies talk the talk
I just love the Ad, it's a great, entertaining production. Well done to Giant Films. Posted on 30 May 2012 15:50
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Nsangi Samalie
TechnoServe helps Ugandan female entrepreneurs grow their businesses
What are the requirements to joining this organization? Posted on 30 May 2012 12:41
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Vernon Kistnasamy
Taste Holdings eyes 50 new Fish & Chip Co. outlets
V K Projects, is a company specialising in Retail Make up ( Shop fitting, kitchens etc) Contact Vernon 078 350 3913 Posted on 30 May 2012 12:14
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Jan Van der Merwe
Industry rejects proposed state-owned construction company
I am the owner of a small building company and would like to express my delight in Tokyo Sexwale's comment to create a state owned building company. The director of the Mba will oppose this as he and his cronies has been enjoying all the benefits up to this day as far as home building in this country is concerned. Posted on 30 May 2012 10:54
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GOOLAM SULEMAN
Why I dropped 'The Spear' - Ferial Haffajee
I respect and admire your courage Ferial. You made your point & the rest is up to the 'faint-hearted' to decipher. Posted on 29 May 2012 22:03
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Anon Anon
Jane Raphaely autobiography out mid-June
How much sugar-coating will there be? Posted on 29 May 2012 17:44
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