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Barry Croff
Airtel, Tigo introduce cross-network money transfer service in Tanzania
princess lymer galabin
Posted on 18 Sep 2014 18:42
Robert Bloom
Robert Bloom
Starbucks creates addict's customer experience trifecta
Julian. You are spot on the money. We are in the experience economy and consumers want to feel that their time spent is not wasted. Its more than just service, its about enabling incredible experiences that they can go home and tell their friends about. and guess what...that's the best advertising you could ever get.
Posted on 18 Sep 2014 18:35
Quinn Lubbe
The 'three Hs' that will always fix a bad customer experience
Hey Julian,

Thanks for sharing this evergreen piece of customer relationship wisdom!

Although I am not working in the video production industry I also run a food truck business. In the hospitality industry the adage of 'the customer is king' is well known but sadly seldom practiced.

As you say - 'A bad customer experience can be turned into a good one by showing customers the human side of your business' - is such an effective way of potentially creating an ally of your brand for life.

Word of mouth - still the most powerful sales tool!
Posted on 18 Sep 2014 15:23
Francois van Dyk
Francois van Dyk
PR and the online measurement debate
I would certainly suggest that you also have a look at the recently launched Social Media Measurement Framework by AMEC (the international association for the measurement and evaluation of communication). This now provides hundreds of different metrics which can be utilised to measure social media effectiveness.
Posted on 18 Sep 2014 14:06
Is there a formula to making content go viral?
You can see what SA people are sharing by viewing
Posted on 18 Sep 2014 12:30
Is there a formula to making content go viral?
You can see what SA people are sharing by viewing
Posted on 18 Sep 2014 12:29
Rose Morapama
Rose Morapama
The 'three Hs' that will always fix a bad customer experience
As an new entrepreneur stories like this one will indeed save our stormy days.
Posted on 18 Sep 2014 12:12
Karyn Taylor
Karyn Taylor
New CEO for
I have been trying to get an issue resolved. 4 emails & 3 phone calls later. No help, these online companies are awful especially in SA. You cannot get past the call centre to speak to someone in management. I will never shop with Kalahari again. Amazon is amazing they respond immediately, don't argue, they just fix.
Posted on 18 Sep 2014 11:19
Mbulelo Nhlapo
Mbulelo Nhlapo
The Loerie Awards: One long stick fight
Beautifully written, brother. Proud black man.
Posted on 18 Sep 2014 09:43
Clarence Mayekiso
DTI to put R1m into helping black filmmakers
Films played a pivotal role in portraying Africans as subhuman, the government has an obligation to assist indigenous people to tell their own stories and history.
Posted on 17 Sep 2014 19:01
Narian Chengiah Naidoo
DTI to put R1m into helping black filmmakers
Can't the black filmmakers not stand on their two own legs. There comes a time when black have to work for what they want.In South Africa it seems that they want everything for free.
Posted on 17 Sep 2014 18:53
Albert Hansen
Vodacom boosted by international growth
Vodacoms service to their clients has gone down a lot and I personally thinks they have financial problems.
Posted on 17 Sep 2014 15:05
Albert Hansen
Solidarity asks MTN to find alternative to layoffs
I think MTN has big financial problems because their service to their clients also went down a lot.
Posted on 17 Sep 2014 15:02
Clarence Mayekiso
DTI to put R1m into helping black filmmakers
R1 Million might be misleading or to put it clearly lack of communication packaging. To an ordinary person it seems that DTI will put R1 Million to support the film industry which is nothing, but the actual programme is much more than that. DTI must get a right Agency to position its good work
Posted on 17 Sep 2014 14:56
wayne naidoo
Publicis Groupe acquires MACHINE
Congrats Adrian and Machine. You guys rock. Happy days.
Posted on 17 Sep 2014 14:40
Omari james
Omari james
What is the media's role in South Africa today?
The South African media has a decent "flexibility dispensation"south Africa is a media-savvy country, The part media ought to play in a popular government (
Posted on 17 Sep 2014 13:53
creative PitchDoctor
E-learning: What's in it for me?
Yes agree to the encouragement from management, especially before and after cos it demo's how important they see it- which in turn pushes the student/employee more.
Also, you must build live interaction into the training to enrich the experience... Colin Morris -Creative Pitch Doctor
Posted on 17 Sep 2014 11:08
mario diplock
mario diplock
Is SA's positioning of "Inspiring New Ways" right?

Rolf, check the article on this topic that appeared at the time.

Note the comments.
Posted on 17 Sep 2014 11:05
Theodore Adams
M4JAM launch exceeds expectations
Hi there...

How long does it tak for your cash payout 12diget pin get sent to your phone cause i cashed out yesterday and still have recieved nothing.
Im very dissappointed
Posted on 17 Sep 2014 08:13
Richard Gee
Richard Gee
The world's funniest joke - its implications for brands
Thanks for the laugh Sid
Posted on 16 Sep 2014 16:30
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