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Travel Tour Consultant - Sales

Remuneration:Market related 
Location:Cape Town
Type:Permanent
Reference:#AR
Company:AKA Recruitment International


Our client, a responsible eco-tourism company with offices in Cape Town, wishes to employ a Sales Consultant. This position is responsible for sales within the company direct and retail sales department.

If you have experience in, and knowledge of East African safari sales and seeking a new challenge, then apply today!

Key responsibilities:
  • Handling of safari requests on behalf of the company via the company website, corporate partners, retail agents, referrals and online booking platforms&&&• Compile attractive costings and tailor-made itineraries that complement individual client expectations and budgets
  • Effectively auctioning the travel booking process at all levels by following booking procedures set out in the operating manuals when booking all properties, vehicles and activities that make up the safari
  • Assisting Agent Sales Teams with overflow bookings
  • On confirmation complete the safari file with all the information required
  • Ensure that the company properties are promoted and displayed as best and accurately as possible on all direct sites
  • Assist in maintaining the client database
  • Build and maintain good relationships with both internal and external stakeholders to facilitate the smooth running of the sales process
  • Provide ongoing client support before, during and after travel
  • Follow up with clients after a safari for any feedback
  • Report any errors or issues to your line manager immediately on discovery
  • Provide proactive support to colleagues in peak or leave times
  • Proactive approach towards your personal and departmental target and working together with management to ensure we reach these targets
  • Following and adhering to all sales procedures as set out in the operating manuals when booking all properties, vehicles and activities that make up the safari
  • Attending all training that is offered and proactively growing your knowledge of the company, our products (as well as that of third-party suppliers) and the countries in which they operate
  • Use systems to their maximum potential and play an active role in helping to improve where possible
  • Always look for ways to increase sales from your accounts and play an active role in increasing the performance of the sales office
Inspire potential clients with first-hand knowledge of East African properties and destinations by proactively engaging with client requests including suggestions on:
  • Itinerary design
  • Routing
  • Logistics
  • Alternatives
  • Upselling
  • Offering additional information
Qualification and Experience: 
  • Matric and Tertiary qualification in Tourism / Sales
  • Experience and knowledge of tourism operations in East Africa – Kenya and Tanzania (a must!)
  • Knowledge of Sales Systems such as Travelogic and Res Request
  • Knowledge of online travel platforms for Direct Sales
  • Strong sales and customer service skills developed from an online travel background
  • Retail and Direct Sales Experience
Key Competencies
  • Excellent verbal and written skills in English
  • Computer literate
  • Skilled in designing detailed and individualized quotes for itinerary requests
  • Excellent sales and customer service skills and the ability to upsell
  • Service delivery mind set and a strong customer service focus
  • Target orientated, and experience of delivering results in a performance oriented and fast-paced sales environment
  • Ability to find commercial solutions to problems
  • Strong administration and organisational skills with great attention to detail with desire for continuous improvement
  • The ability to work well under pressure
Working hours from 7am until 6pm as a sales consultant.

If you meet the above requirements please forward your CV to .

Posted on 11 May 10:43

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Amy

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