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Luxury Sales Executive

Remuneration:negotiable 
Location:Johannesburg, Sandton City
Education level:Matric
Job level:Mid
Type:Permanent
Company:Shimansky


Job description

Effectively maintain a world-class store’s operation to achieve operational excellence, accelerated growth and embody the Shimansky brand by using the company’s promotional / sales strategies and his / her client knowledge to provide iconic customer service and achieve set sales targets

Minimum requirements:
  • Grade 12
  • Sales related tertiary qualification advantageous
  • At least two to three years’ hospitality and retail experience desired
  • One to two years’ previous customer service management experience
  • Must have reliable transport to commute to and from the store
Competencies:
  • Excellent English written and verbal communication skills
  • Numerically competent
  • Negotiation and interpersonal skills
  • Customer service
  • Good time management
  • Leadership and supervisory skills
  • Attention to detail
  • Maintain confidentiality
  • MS Office proficient


Requirements

Main duties

Internal Operations
  • Model “Customer first” behaviour and deliver excellent customer service
  • Achieve personal / store sales targets every month consistently
  • Utilise product knowledge to promote sales
  • Demonstrate a high level of contribution in working with others to make the team successful in achieving store sales targets
  • Work with team members and share knowledge and experiences for the benefit of the overall sales effort and development of the store
  • Ensure that all the Visual Merchandising Material is protected and carefully stored, cleaned, displayed, replace soled pieces from display immediately and request stock replenishment when needed
  • Ensure jewellery and promotional materials are displayed in accordance with corporate merchandising plans
  • Ensure that the store atmosphere and overall merchandising represent the spirit and essence of the company from cleanliness of displays, perfect visual merchandising and good team spirit
  • Ensure compliance for the procedures for store discounts, control personal discount to achieve the company average or below per annum / quarter, request manager approval before each discount
  • Complete monthly stock counts and ensure that the documents are completed accurately
  • Report any complaints from unhappy customers to the Store Manager and provide the needed information to follow up
  • Ensure the store is in a pristine condition at all times
  • Deliver exceptional customer service by implementing and monitoring our customer experience strategy and standards within the store by being a brand ambassador who represents the brand by providing prompt, attentive, courteous and effective service
HR Compliance
  • Timeous request for annual leave, submission of annual leave forms and sick leave forms with medical certificate to HR
  • Timeously report sick leave to Store Manager and HR
  • Completion of time sheet daily and signed off by the Store Manager
Customer Service
  • Ensure regular and good customer liaison, including liaison with Merchandise, Jewellery & Diamond Factory, Fantasy, Accounts and HR
  • Manage and build mutually beneficial relationships with customers
  • Maintain a professional image at all times
 Competency Assessment Criteria Requirements
  • Maintain customer service standards by ensuring standards are implemented and develop a network of contacts and respond appropriately to identified customer problems and needs
  • Communicate effectively by using appropriate verbal and non-verbal language in conversation with others and encourage/handle questions in a good manner
  • Demonstrate ethical behaviour through self-management by demonstrating the company’s values and behaviours in the sense of being honest, treat people with the necessary respect, follow through on commitments and portray good judgement
  • Demonstrate the ability to use persuasion during negotiation to gain people’s trust, provide the best solutions to negotiated agreements and respond to conflicting views in a non-defensive manner
  • Continuously improve oneself through self-development by participating in activities and is personally committed to continually improve himself or herself by getting involved in activities that will challenge and develop current skills  
  • Display professionalism at all times by presenting oneself appropriately, display an understanding of how one is perceived by others to develop and maintain positive relationships
  • Demonstrate basic numeric skills by being able to apply basic math calculations
  • Understand the behaviours and competencies associated with team supervisory, team working and the development of high performance teams in a business context by demonstrating the use of these competencies in: planning, implementation of plans, teamwork and communication


Posted on 09 Oct 10:56

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