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IT Support/Help Desk Coordinator

Remuneration:negotiable Basic salary 
Location:Cape Town, CBD
Job level:Mid
Type:Permanent
Company:The Window


Job description

  • This position is primarily the coordination of the Technical Support desk.
  • Making sure tickets get responded to within the agreed time periods for each customer's service level agreement.
  • a lot of hands-on support work will also be required of you.
  • Overseeing our managed services platform/execute planned maintenance cycles
  • Customer site documentation, up-to-date paperwork and documentation of any changes
  • Auditing customer computers/pre-sales consulting
  • Communication between help desk, customers, management
  • Making sure the customer’s computers are running smoothly
  • Day-to-day admin and monitoring of network use
  • Installing new hardware (servers, workstations and peripherals.)
  • Provide remote and onsite support for customer’s computer systems
  • Installing and testing new software. / training customers on new systems
  • Setting up user accounts, permissions and passwords, (Active Directory)
  • Domain and email hosting support
  • Planning future improvements/suggesting IT solutions to business problems


Requirements

  • Experience in Solarwinds Managed Services platform (An advantage but training will be provided)
  • Experience in Solarwinds Managed Help Desk Manager (An advantage but training will be provided)
  • Experience in Active directory. User administration (setup and maintaining account)
  • Experience Managing Windows Server 2012 and above
  • Experience in MS Office Suite
  • Office 365 (highly advantageous)
  • Google Suite (highly advantageous)
  • Experience supporting users on all MS Windows Platform
  • Troubleshooting network connection and services that don't start
  • VOIP (advantageous but not essential)
  • CCTV (advantageous but not essential)
  • Microsoft Certifications (highly advantageous)


Posted on 13 Aug 07:37

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