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Tier 3 Technical Support Engineer

Location:Cape Town
Type: Permanent
Company:Datafin Recruitment

A dynamic and successful managed service and cloud solutions provider in Cape Town are looking for a tier 3 support engineer to be responsible for providing our customers with high level support either as a point of escalation from the Tier 1 and 2 Support Engineers or in conjunction with other specialist teams within Operations. You will ensure that service level agreements are met whilst delivering reliable resolution of customer technical issues when raised via support lines, LiveChat, email or self-service portals.


Qualifications/experience/skills Required:
  • Minimum five years' hands on experience in an IT Server support role.
  • Bachelor's degree in Computer Science, Information Systems or Engineering, MCSA / MCSE, CCNA certification or other industry qualifications are desirable.
  • Logical approach to diagnosing and implementing solutions.
  • Excellent interpersonal skills and time management.
  • Self-motivated and hands-on approach working both in a team and independently.
  • Proven customer service and communication skills.
  • Primarily the role will be office based but will include on-site support and working with our project team. You will also be expected to mentor and assist with skill development.
  • We offer a challenging environment and the opportunity to develop skills supporting a wide range of technologies and solutions.
  • You will also be given specific tasks according to your capabilities and will be expected to run these tasks through to completion.
Technical experience in the following areas

  • Administration/Migration of Microsoft Active Directory.
  • Administration/Migration of Microsoft Exchange 2010 / 2013 / 2016.
  • Administration/Migration of Microsoft Server Roles 2008 / 2012.
  • Microsoft Windows 7/8/10 Operating Systems.
  • Backup Solutions (Veritas Backup Exec, Max Backup, vRanger).
  • Networking (Firewall, Switch, VLAN, VPN, Cisco).
  • Storage Solutions (NetApp, EMC, Dell, HP).
  • Virtual Server Environments (VMware vSphere, Hyper-V).
  • Knowledge of monitoring systems (PRTG).
  • Other Virtual Server Environments (XEN, KVM).
  • Microsoft Server Services (Skype Business Lync, SharePoint, Dynamics, SQL).
  • Linux (Squid, Postfix, Bind, Apache, BRBD, MySQL, RedHat).
While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

When applying for jobs, ensure that you have the minimum job requirements. Only SA citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Please email a Word copy of your CV to  and mention the reference numbers of the jobs.

Posted on 08 Aug 15:48

Taryn Roman

087 351 0743
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DataFin was established in 1999. We pride ourselves on the fact that we have established relationships with industry leaders and a vast majority of our business is repeat business.

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