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Tier 2 Technical Support Engineer

Location:Cape Town
Type: Permanent
Company:Datafin Recruitment

A dynamic and successful managed service and cloud solutions provider in Cape Town are looking for a Tier 2 Support Engineer to be responsible for providing our customers withhigh level support either as a point of escalation from the Tier 1 support engineers or in conjunction with other specialist teams within Operations. You will ensure that service level agreements are met whilst deliveringreliable resolution of customer technical issues when raised via support lines, LiveChat, email or self-service portals. This position has a day shift and night shift.


Qualifications/experience/skills required:
  • A minimum of two years' 2nd Line hands on experience in an IT Desktop/Server support role
  • Bachelor's degree in Computer Science, Information Systems, Engineering, or MCSE/MCP/CCNA certification or qualifications are desirable
  • Logical approach to problem solving
  • Excellent inter-personal skills with good time management
  • Proven customer service and communication skills
Technical experience in the following areas
  • Microsoft Desktop (7/8/10) Operating Systems
  • Microsoft Productivity Suites (Office 2010 - 2016)
  • Backup Solutions (Veritas Backup Exec, Max Backup, Ahsay, Attix5)
  • Administration of Microsoft Server 2008 / 2012
  • Administration of Microsoft Active Directory
  • Administration of Microsoft Exchange 2010 / 2013 / 2016
  • Administration of Office 365
  • Knowledge of Microsoft Azure
  • Basic Linux knowledge
  • Knowledge of monitoring systems (PRTG)
  • Knowledge of PSA tools (Autotask, Service Now)
  • Knowledge of RMM tools (Kaseya, Labtech)
  • Virtual Technology (VMware vSphere, Hyper-V)
  • Networking (Cisco Firewalls / Cisco Switches / HP Switches)
  • Storage Solutions (NetApp, EMC, Dell, HP)
  • Microsoft Dynamics CRM
While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

When applying for jobs, ensure that you have the minimum job requirements. Only SA citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Please email a Word copy of your CV to  and mention the reference numbers of the jobs.

Posted on 08 Aug 15:47

Taryn Roman

087 351 0743
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DataFin was established in 1999. We pride ourselves on the fact that we have established relationships with industry leaders and a vast majority of our business is repeat business.

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