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Application Support Consultant

Remuneration:Market related 
Benefits:Pension and Medical Aid
Location:Johannesburg, Houghton
Education level:Diploma
Job level:Junior/Mid
Travel requirement:Occasional
Type:Permanent
Reference:#SupportConsultant
Company:Pinewood Technologies SA


Job description

Job Title:

Application Support Consultant

Department:

Support Team

Location:

Houghton, Johannesburg

Reporting to:

Support Manager

Overview:

As an application support consultant you will be supporting our Dealer Management Software to our automotive dealership customers. The helpdesk provides a single point of contact to customers and partners for service requests, product usage assistance and software support. This is a career opportunity, not just a job. Please note that this is not a network/hardware or infrastructure support role.

Job role:

Support consultant duties/tasks of which would include but not be limited to:
  • Answering incoming calls from Pinnacle users
  • Dealing with incoming e-mails
  • Ensuring existing open tickets are kept up to date
  • Coaching our customers through their various queries.
  • Gain a thorough understanding of how Pinnacle operates in the module of specialisation.
  • Gain a thorough understanding of how our helpdesk system, Autotask, operates.
  • Deliver a high level of professional support to our Pinnacle users
  • Identify and communicate any issues to the respective person responsible
  • Escalating timeously and with the relevant information
  • Dealing with the occasional technical query
Applications

Applications must be sent to recruitment with “Support Consultant – JHB” placed in the subject line. Applications must be by way of Curriculum Vitae, which must not be longer than three pages, with a brief covering letter.

Requirements

Inherent requirements of the job:
  • Tertiary education and/ or Motor Industry experience
  • Keen interest in problem solving
  • Punctuality
  • Desire and enthusiasm to become a key team member
  • Proficient in MS Office with good skills in MS Excel
  • Good organisational skills
  • Ability to work within a high pressurised environment
  • Excellent communication skills (both verbal and written)


Posted on 20 Sep 08:46

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Shannon Stoppel

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