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Direct Sales Manager - Sales Agents

Remuneration:Market related 
Location:Cape Town, Southern suburbs
Job level:Management Jnr-Mid
Job policy:Employment Equity position

Job description

Here’s what you can expect to be doing in this role: (KPA’s)       
  • Conceptualise and manage the sales agent strategy to ensure revenue targets are achieved
  • Update and maintain weekly and monthly forecasts and adjust plan based on performance trends 
  • Ensure that the sales model is in line with the campaign plan and financial flow plan
  • Grow the average intake value performance per agent on a monthly basis
  • Ensure agent base growth and performance to deliver against years objectives and targets
  • Co-ordinate and oversee campaigns to recruit, train, motivate and incentivise staff within the sales agent business
  • Provide valid and up to date recruitment, training, and motivational material to the agents
  • Coach, mentor and support senior agents in leading their teams
  • Develop, implement, coordinate and report on processes, policies and functions of the sales agent business
  • Monitor, review and refine operational processes to improve the efficiency of the sales agent business and to achieve gross sales value target on a monthly basis
  • Develop, agree and implement communication and motivation plans for the sales agent business
  • Research, investigate and implement all ad hoc projects to improve the overall system, processes, costs and timeline efficiencies as required by the business and/or line manager
  • Compile, issue and present standard daily, weekly and monthly reports according to business needs and requirements timeously
  • Analyse weekly intake and generate sales report to business with recommendations
  • Generate sales agent performance reports and manage agents, performance and risk accordingly
  • Continuously analyse trends related to sales, quality and risk management and make recommendations to management
  • Ensure sales agent advisor operations team are adequately equipped to ensure that their performance is managed according to required business standards
  • Ensure that all employees have KPA's in place which to manage performance levels, that adequately reflects expected performance outcomes and defines appropriate competencies and behaviours of the role
  • Improve overall skill levels within the area by ensuring personal development plans are in place to address development needs and career aspirations
  • Manage any succession risks by identifying key personnel and developing appropriate succession plans with defined development initiatives to achieve career aspirations


A little about who you are:
  • Grade 12 (matric) with a relevant tertiary qualification in sales/marketing
  • Seven years of sales experience, preferably within a retail environment, of which three to five years should be at management level
  • Proven people skills with effective experience in training, managing, mentoring and evaluating sales reports and performance
  • Proven track record of meeting and exceeding revenue targets
  • Advanced MS Office (Word, Powerpoint & Excel)
  • Previous experience in the direct sales environment will be a great advantage 

You will have mastered these traits:
  • Energetic and enthusiastic
  • Exceptional communications skills, presentation, negotiation and management skills
  • Strong work ethic, positive attitude and professional demeanour
  • Self-motivated and exceptional ability to motivate others
  • Analytical and extremely target and results driven
  • Initiative and sound judgement with high attention to detail
  • Innovative, yet practical
  • Work well under pressure with strict deadlines

Posted on 06 Dec 15:31

Home Choice

The HomeChoice Group is a leading credit-based direct marketing retailer selling homeware merchandise and financial services to the expanding urban middle-income mass market in southern Africa.

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