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German Speaking Digital Customer Service Associate

Remuneration:Market related 
Location:Cape Town

Our client, a leading global e-commerce giant in Cape Town, is recruiting for the position of German speaking digital customer service associate. 

The digital customer service associate provides outstanding customer and technical service support to customers via phone, chat and email. The successful candidate will have interest in and deep knowledge of the internet, computers, digital media, wireless networking, mobile devices and applications. You will need to be action-orientated, technically competent and a flexible problem solver with excellent communication skills.

Key performance areas: 
  • Provide account and application support to customers, specifically with regards to software functionality and troubleshooting of system configurations and network settings
  • Act as an advocate for our customer, reporting and acting on observed areas for improvement
  • Provide prompt, efficient, detailed, customer-oriented service to customers 
  • Assume responsibility for developing detailed knowledge about specific product lines and features
  • Ensure internal reference pages are updated 
  • Ensure interactive website features are operational and surface all problematic issues for immediate correction
  • Actively seek solutions and identify trends and suggestions to customer needs
Qualifications and experiences: 
  • Tertiary qualification
  • One+ years' customer service experience
  • Previous experience in a technical support role
Competencies required: 
  • Fluency in English and German, verbal and written communication 
  • Solid typing, phone and computer navigation skills
  • Ability to effectively navigate the internet
  • Ability to thrive in a fast-paced work environment while maintaining high-quality outputs
  • Ability to work as an effective team member
  • Effective communication skills and written skills
  • Positive attitude and a passion for providing excellent customer service
  • Superior troubleshooting and analytical skills in conjunction with a structured systematic approach to problem-solving
  • Strong interpersonal skills
  • Flexibility in terms of work schedule (shifts will possibly start and end outside of business hours)
  • Shifts: between 6am and 12am, Monday to Sunday: eight hours plus one hour break, five days (or four days, 10 hours plus one hour break possible), training: five weeks
  • Company offers a competitive salary, Medical Aid contribution, career growth opportunities
  • Part-time options available
  • Free transportation is offered to all staff working between 7pm and 7am
If you meet the above requirements and would like to find out more about this exciting opportunity, please send your CV in English to  

Posted on 20 Mar 15:16

Contact details
AKA Recruitment International

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