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Client Services/Sales Support Executive

Remuneration:negotiable Basic salary 
Location:Cape Town
Education level:Degree
Job level:Junior/Mid
Type:Permanent
Reference:#Client Services
Company:CapeTownMagazine.com


Job description

CapeTownMagazine.com, the leading online magazine about Cape Town that is proud to boast an extensive global and local following, is seeking to employ a structured, dynamic and friendly client services and sales support executive. This is a full-time opportunity within a fast-paced, fast-growing independent online company that is outperforming corporate online media in both growth and social media.

Responsibilities

Service the existing client base with excellence:
  • Manage and maintain the client base of CapeTownMagazine.com
  • Update and maintain client overview in the CRM system
  • Service and assist the clients' needs and questions
  • Set up client contracts and debit orders
  • Monitoring of existing partnerships and campaigns as well as reporting on performance for partners (eyeball reports)
  • Schedule yearly meetings with clients for the sales team
  • Assist with client briefs from the sales team to the editorial team
Support sales team:
  • Update sales infographics and partnership packages
  • Build sales funnels for specific projects of the sales team
  • Run specific sales and marketing project assigned by manager
Run specific client deliveries:
  • Run the giveaway process (sourcing, planning, design brief, run giveaway and after services)
  • Run wallpaper and mobile banner process (planning, design, daily operations)


Requirements

  • Relevant business degree
  • Excellent verbal and written communication skills
  • Minimum of two years of relevant work experience in client services
  • Proficiency in Microsoft Office and Google products, especially Excel and Google docs
  • Client focussed, friendly and empathetic manner
  • Accuracy and attention to detail
  • Analytical, problem solving, and multi-tasking skills
  • Team player
  • Accountability and take responsibility for tasks done


Posted on 10 Jul 14:23

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Leigh Oosthuizen

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