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Tier 1 Support Engineer

Location:Cape Town
Type: Permanent
Reference:#1708509
Company:Datafin Recruitment


Environment:

Our client a service provider based in the Cape town is searching for a tier 1 support engineer to take on the responsibility of providing support to their clients. Candidates must speak and write English very well as you will be working with clients in the UK. Technical experience in the following is essential: Microsoft Desktop (7/8/10) Operating Systems, Microsoft Productivity Suites (Office 2010 – 2016), Administration of Microsoft Server 2008/2012, Administration of Office 365, Administration of Microsoft Active Directory.

Duties:
  • The tier 1 support engineer is responsible for providing a positive initial impression, detailed log of the customer issue, as well as a high level of support for clients ensuring major deliverables, are met whilst ensuring a reliable resolution of customer technical issues when raised via the clients support lines.
Requirements:

Qualifications/experience/skills required:
  • Bachelor's degree in computer science, information systems, engineering, or minimum one-year of hands-on experience in an IT desktop/server support role.
  • MCSE/MCP/CCNA certification or qualifications are desirable.
  • Logical approach to problem-solving.
  • Excellent interpersonal skills with good time management.
Technical experience in the following areas

Essential
  • Microsoft Desktop (7/8/10) Operating Systems.
  • Microsoft Productivity Suites (Office 2010 - 2016).
  • Administration of Microsoft Server 2008 / 2012.
  • Administration of Office 365.
  • Administration of Microsoft Active Directory.
Advantageous:
  • Administration of Microsoft Exchange 2010/2013/2016.
  • Knowledge of Microsoft Azure.
  • Knowledge of monitoring systems (PRTG).
  • Knowledge of PSA tools (Autotask, Service Now).
  • Knowledge of RMM tools (Kaseya, Labtech).
Company systems:

This role requires the use of the following company systems:
  • In-house CRM, ServiceNow and SharePoint.
  • Office365 email and productivity tools such as Word, Excel, PowerPoint, etc.
While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

Comments:

When applying for jobs, ensure that you have the minimum job requirements. Only SA citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Please email a word copy of your CV to  and mention the reference numbers of the jobs.

Posted on 08 Aug 15:45

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Taryn Roman

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Datafin

DataFin was established in 1999. We pride ourselves on the fact that we have established relationships with industry leaders and a vast majority of our business is repeat business.

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