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Tier 2 Cisco Network Engineer

Remuneration:Basic salary Relevant Experience Required
Location:Cape Town
Type: Permanent
Company:Datafin Recruitment


Our client an international multi-talented resolution provider providing digital empowering services to clienteles is looking to employ a Tier 2 Cisco network engineer to their Cape Town-based team. The successful incumbent should have at least four years' networking experience with a professional qualification (or working towards one), experience in Cisco is a must with experience in a managed service provider. Please e-mail a word copy of your CV to and mention the reference numbers of the jobs.

  • Day-to-day support of our customer’s networks.
  • Troubleshooting technical faults and providing satisfactory fixes to the customer.
  • Regularly updating customers on progress of faults by telephone and email
  • Regularly updating company ticketing system Service Now with quality notes detailing progress and actions completed on open incidents, problems and change requests
  • Completing customer network Change Requests, including impact and risk analysis, implementing out of hours where required
  • Assisting 1st Line Engineers with technical escalations.
  • Providing input to customer-facing Technical Incident Reports.
  • Capturing repeat faults and undertaking root cause analysis.
  • Mentoring and training Tier 1 engineers
  • Adhere to documented processes for routine tasks.
  • Working as part of an on-call rota to provide Tier 2 technical expertise to 24X7 Tier 1 team outside core hours.
  • Attend the vhange Advisory Board for customer change requests.
  • Attend meetings and working parties to represent where necessary.
  • Attend customer meetings to provide technical consultancy, usually by VC but occasionally on site.
  • Helping to identify gaps in existing technical documentation, knowledge and skills.
  • Creating and maintaining of technical customer documentation.
  • Ensuring customer transition pre-requisites are delivered by EPM and Project Management.
  • At least four years’ experience in a network environment.
  • In possession of or working towards professional qualification e.g. CCNP/Security/DataCentre.
  • Experience with a Managed Service Provider.
  • Should have knowledge and experience in the following:
    • Knowledge of Cisco wireless products.
    • Knowledge or experience of security products/appliances e.g. Cisco ASA, Juniper Firewalls.
    • Knowledge of Spectrum and other Cisco management tools e.g. Cisco Works LMS/UOM
    • Experience with Cisco Nexus Switches.
    • Experience with Cisco core Routing and Switching platforms.
  • A structured and methodical approach to complex problem determination and solving.
  • Ability to work in a very busy and highly pressurised environment.
  • A detailed and accurate approach to undertaking all duties.
  • The ability to communicate both verbally and electronically in a clear, professional manner.
  • A good listener, with the ability to communicate technical issues and resolutions to people of varying technical levels.
  • The ability to work without supervision and to maintain a high level of motivation and productivity
  • Able to deal with a high impact, high profile incidents, problems and changes.
  • Client focussed and with customer care/services mindset.
  • Numerate and literate with an eye for detail.
  • Ability to work beyond documented processes towards incident resolution.
  • Professional & diligent.
  • A team player but able to work independently and be self-motivated.

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.


When applying for jobs, ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Please e-mail a word copy of your CV to and mention the reference numbers of the jobs.

Posted on 13 Mar 15:39

Apply by email
Chantelle Lawrence

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DataFin was established in 1999. We pride ourselves on the fact that we have established relationships with industry leaders and a vast majority of our business is repeat business.

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