Dutch Speaking Quality Assurance Specialist  

Share and implement the customer service vision and foster Customer Focus Culture that develops and supports the vision within CSO. Responsible for daily coaching of CSO staff and monitoring the daily performance of CSPs against set performance criteria. Recommends process improvement on CSO to Team Leader and Operation Manager.

Ensure professionalism in CSPs in every service interactions, CSO service must be provided to create delighful customer experiences for better retention of existing customers and gaining new business. Champion quality initiatives in CSO, this can be done reactively thru tracking, monitoring, analysis of Customer complaint, service statistics and analysis of development gaps identified for CSPs as a result of quality call monitoring and proactively thru execution of event driven surveys and Customer Satisfaction survey, etc.
Must be able to work in SA!!!!!!