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Digital Customer Success Manager

Remuneration:R18000 - R25000 per month Basic plus commission 
Location:Cape Town, Claremont
Education level:Honours
Job level:Mid/Senior
Type:Contract
Company:ComX


Job description

ComX is seeking our next account manager superstar, with a 'can-do' attitude as well as the passion and enthusiasm needed in a fast-paced and demanding industry.

If CRM, sales pipeline management, customer success, digital, technology and content creation, service design get you excited, this opening is for you.

The position:

As an account manager, you will help ComX to move into the next phase of growth working directly with the management team (Ex Google, Accenture and GE). You will not only benefit from an attractive compensation but also develop and steer your career within ComX and beyond. Our international and demanding clients will expose you to sales and CRM excellence and demand top-class performance.

Your areas of responsibility will include:
  • Account strategy/consulting - sales automation and pipeline building
  • Account management and sales
  • Operations and process management, development and optimisation
  • Growth and leadership
  • Customer success and client experience
In true start-up manner, you may end up helping across departments and tackling many different tasks. In our fast-paced environment, our team supports each other to remove roadblocks and tackling issues when needed.

The company;

ComX.io is a tech start-up company within the field of sales automation and AI (artificial intelligence). With its groundbreaking technology and service,s ComX leads its clients into a new way of running their marketing and sales departments.

In short, we help our clients to grow faster and enter global markets quicker.

ComX was launched in 2016 and has grown to €500k in annual recurring revenue. With offices in Copenhagen and Cape Town, our environment is fast-paced as we work with high growth companies.

The co-founders Christoph, Peter and Philipp come from former leadership positions at GE, Accenture and Google.

We are demanding a lot and are envious to see you grow.

ComX has carefully implemented a personal development program that will allow you to steer your career within ComX and beyond.

Your responsibilities
  • Manage our constantly growing client portfolio on an in-depth level, building and streamlining processes for the growing organisation (20 clients + portfolio)
  • Engage with clients on a day to day basis creating 100% client satisfaction. Make our clients campaigns with ComX a success
  • Establishing ongoing client interaction and negative churn and constant portfolio growth
  • Manage and build the customer success department and grow with ComX


Requirements

Your skills and experience
  • Minimum Bachelor’s degree, Master’s degree is a plus (business, engineering, social sciences)
  • Experience in management consulting/sales/marketing ops/digital and online
  • Experience in B2B direct marketing, CRM or sales development
  • International work or education experience (preferably in Europe)
  • Technology savvy
  • Tools: Zendesk, CRM, Google Suite, Project management tools,
Your profile:
  • High reliability, great team player but also works independently
  • Service-oriented A Level personality – You are motivated by helping and making a difference for our customers
  • Genuine interest in getting things done
  • Organised, methodical, productive and result driven
  • Eager to deliver results and go the extra mile
  • Fluent in English, German is a plus
  • Comfortable in a flexible, remote working environment
Practicalities
  • Start date: August
  • Cape Town based, Claremont offices
  • Salary: Negotiable according to experience
Interested? Please send your application to

We are looking forward to hearing from you.

Posted on 31 May 11:14

Apply by email
Philipp Ströhemann

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