Client Services Manager  

*Managing the performance and production management of client services teams which would include work methods, systems, procedures, operations, reports and correspondence
*Training and continous communication of staff in client services Department
*Ensuring the quality of respomses to members queries and complaints is of a hogh standard at all times and in line with service level agreement
*The co-ordination and handling of members complaints and ensuring customer satisfaction
*Supply information and resolve issues
*Management of projects to improve workflow management
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