Applications Support Administrator X4  

ENVIRONMENT:
This Cape Town based Telecomms company is looking for four Administrative Support Administrators to join their team.

DUTIES:
1. Online monitoring of applications in a production environment.
2. Providing operational support on applications in terms of SLA.
3. Error monitoring, logging, investigation and resolution of faults.
4. Liasing with customer representatives during problem resolution.
5. After hours operational support.
6. Routine maintenance of applications.
7. Ability to work shifts, weekends and late nights.
8. Ability to travel into Africa to visit clients.

REQUIREMENTS:
1. IT Diploma / degree preferable.
2. Experience dealing with clients on technical support matters.
3. Ability to speak French is advantageous.
4. Must be able to work shifts (24hrs and weekends).
5. Must be prepared to be on standby.

ATTRIBUTES:
1. Problem solving ability.
2. Positive interpersonal skills.
3. Good communication skills both verbal and written.
4. Ability to work under pressure.
5. Ability to handle conflict.
6. Perseverance to see tasks through to completion.