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Systems Analyst - Corporate/Financial Services

Remuneration:negotiable Cost to company 
Location:Johannesburg, South
Education level:Diploma
Job level:Mid/Senior

Job description

A well-known retail client situated in the south of Johannesburg is recruiting a systems analyst to work on their corporate and financial services (credit) portfolio within a permanent capacity.

Role purpose and objectives:

To participate in the design, analysis, and delivery of innovative technology solutions on new and existing systems and databases for the retail corporate and financial services customer, in conjunction with internal technology stakeholders and third-party vendors. Corporate is defined as HR, customer engagement, and all support services. You will be required to research problems, plan solutions, and collaborate with EA to recommend software and systems enhancements and coordinate and participate in developing the business requirements.

 Key responsibilities:
  • Document and recommend system changes, based on user requirements and document the technical/functional designs needed to support the business requirements for common problems, through proactive, innovative and appropriate resolution of queries.
  • Solve common issues, incidents, and problems according to agreed upon service levels and according to IS Standards. Collaboratively works with peers, internal and external stakeholders, and vendors.
  • Liaise and communicate system requirements to the necessary audiences, e.g. testers, developers, business analysts and vendors.
  • Assist with application development, architecture, and software maintenance and systems administration, including monitoring.
  • Engagement in a project from initial concept through solution delivery
  • Acquires and maintains a moderate/high-level understanding of the technical and functional architecture of assigned systems and integration.
  • Understands the security and compliance requirements and complies with all policies and procedures of assigned systems.
  • Tests applications, systems and configurations for projects with minimal complexity and according to IS standards.
  • Define and document technical and functional user requirements that the system is to perform by defining and analysing the required interactions between the system and its environment in terms of interfaces and constraints, to ensure requirements are satisfied to the accepted quality standards, whilst ensuring the stability of the impacted systems and interfaces.
  • Follow the defined development methodology
  • Assist in the design, development, testing, and the delivery of software solutions, with Architecture and vendors.
  • Ensure system stability through risk identification and reduction.
  • Assist in developing deployment deliverables, such as test cases, manuals and run books.
  • Analyze and resolve failures through root cause analysis.
  • Constantly explore opportunities to improve quality of existing services, processes and systems to improve efficiency.


Essential skills and experience required for this role:

Technical know-how: 
  • Possess strong interpersonal and influencing skills.
  • Display a strong understanding and/or experience of working in a professional services organization.
  • Understand the SDLC and ITIL processes.
  • Understand Service management systems tools, processes, methodologies and best practice
  • Understand application management systems tools, processes, methodologies and best practice
  • Possess excellent communication skills both written and oral.
  • Strong troubleshooting, analysis, and problem-solving skills. 
  • Strong ability to identify and resolve problems effectively.
  • Fundamental understanding of computer networking, systems, and database technologies.
  • Possess a strong understanding of Corporate Functions and applications i.e. SAP, Oracle, Microsoft etc. for Finance, HR, and relevant support Functions in the corporate retail environment.
  • Experience with credit products and systems will be required.
  • CRM knowledge required.
  • Possess strong understanding of Retail application implementations, integrations and system processes.
  • Display a strong customer focus background with commercial awareness and strategic thinking capability.
Professional qualification requirements:
  • Undergraduate degree or diploma in computer science or information technology or equivalent experience in IT.
Technical qualification requirements:
  • ITIL, Banking Platforms, SQL DB, Technical Design, Mainframe.
  • Eight or more years' relevant IT experience as indicated.

Posted on 14 Nov 11:43

Diane Robertson

+27 11 463 3478
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