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PR Account Director - Consumer (Agency Experience Only)

Remuneration:negotiable Negotiable depending on experience 
Benefits:Medical Aid, Pension and Risk Benefit
Location:Johannesburg, Randburg
Education level:Diploma
Job level:Senior
Own transport required:Yes
Travel requirement:Occasional
Company:Edelman SA

Job description

Possesses deep understanding of client businesses
  • Ability to create programs considering a variety of platforms, channels and audiences
  • Ability to identify business problems that clients are looking to solve and ensure they are understood by team
  • Maintains understanding of the clients’ businesses, priorities, pain points and competitive landscape and helps the team do the same
  • Stays knowledgeable about markets, sectors and channels in which clients operate; uses internal/external resources to address knowledge gaps for self and team
  • Anticipates what’s next; helps clients get ahead of issues and capitalise on new opportunities
  • Demonstrates empathy for clients – understands clients’ mindset, challenges (personal, professional, internal and external) and barriers to success; takes appropriate action
  • Balances the needs of the client and the needs of the firm
Assembles, builds and leads integrated teams
  • Reflects our understanding of clients’ needs today and our anticipation of their future needs
  • Can evolve, promote and protect clients’ interests
  • Delivers integrated thinking rooted in insights
  • Helps delineate team roles and manage intra-team conflict
  • Holds self and team accountable for performance, compliance and ethical business conduct in accordance with firm values
  • Deals with poor team performance via feedback and escalation as necessary
  • Leverages Edelman resources
  • Serves as clients’ advocate within Edelman and facilitates understanding of their business, goals and point of view
  • Helps facilitate proper expertise against client needs
  • Helps identify and mentors junior and mid-level staff
  • Prioritises growth of self and direct reports
  • Helps create climate that encourages excellence, courage and integrity
  • Supports leadership’s vision of possibilities and direction
  • Helps implement and supports initiatives to create positive changes and helps others adapt to change
Measures, monitors and advances client-agency relationships
  • Participates in client relationship mapping and development across a portfolio
  • Actively listens – asks smart questions, listens to what’s not being said, is willing to have honest, ongoing dialogue about what’s working and what isn’t
  • Identifies and acknowledges problems, offers solutions and course-corrects as needed
  • Helps measure what matters – tracks progress and reports results based on agreed-upon metrics and achievement of business and communications goals
  • Manages and monitors client relationships using formal and informal tools and touch points
  • Helps navigate conflicts with other businesses
  • Escalates client problems and client opportunities to Edelman senior leadership with equal amounts of urgency
  • Participates in client budget management and forecasting; proactively addresses changes in scope and delays in client invoice payment
  • Brings in new capabilities against client needs
  • Participates in full new business process
  • May participate in the development and adoption of new products, services, development of IP and thought leadership materials

Company Description

We are a leading global communications marketing firm with thousands of talented employees connecting, informing and creating inspiring work. We recalibrate brands to broaden awareness, reframe global positions and re-connect with core customers. Our business is to help you form relationships and effectively engage.


  • Strong communication – active listening and ability to persuade and negotiate
  • Confidence in presenting ideas and providing counsel to internal and external audiences
  • Strong problem solving and analytical skills
  • Ability to manage competing interests
  • High emotional intelligence
  • Good judgment and willingness to take risks
  • Forward-thinking
  • Learns and builds from experience
  • Understands industry specialty areas and roles

Posted on 26 Jan 15:36

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Duran Govender

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