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Telemarketing Agents

Remuneration:Market related 
Location:Cape Town, Southern Suburbs
Job level:Junior/Mid
Type:Permanent
Reference:#FOC097
Company:HomeChoice


Job description

Key Performance Areas

Meet sales objectives and revenue targets
  • Ensure that the agreed sales and revenue targets are achieved in line with business requirements
Meet operational and quality efficiencies
  • Consistently reach performance targets and standards relating to productivity, adherence, turnaround time and quality
  • Always ensure that any outstanding tasks are up to date
  • Adhere to all service level agreements
  • Constantly and proactively communicate ways to improve efficiencies in our performance, procedures and systems
  • Ensure compliance standards and legislative requirements are adhered to and met against agreed quality benchmarks
  • Always make sure that the correct information is relayed to customers
  • Acquire and accurately capture all necessary information
Provide an exceptional customer experience
  • Ensure a professional, polite and efficient service is offered by acting as an ambassador
  • Take responsibility for each call by ensuring that advice is always given in the customers best interest
  • Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction
  • Continuously work towards improving the customer experience and service delivery


Requirements

Qualifications and accreditations
  • Grade 12/matric or equivalent qualification
Experience and skills
  • Minimum one year of sales/telemarketing (outbound) experience within a contact centre
  • Effective communication skills (verbal and written)
  • Must be available to work shifts, weekends and public holidays
  • Clear credit and criminal record
  • Must be computer literate (email, internet, Word and Excel)
  • Excellent telephone etiquette
Attributes and behaviours
  • Performance-driven and results-orientated with a relentless drive to succeed
  • A strong can-do attitude and an energetic positive approach
  • Attention to detail with a thorough approach to work
  • Excellent listening and interpersonal communication
  • Team player but able to work independently


Posted on 05 Dec 13:55



Home Choice

The HomeChoice Group is a leading credit-based direct marketing retailer selling homeware merchandise and financial services to the expanding urban middle-income mass market in southern Africa.

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