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Social Commerce Community Coordinator

Remuneration:R10000 per month Basic salary 
Location:Cape Town, Brooklyn, Northgate Estate
Education level:Diploma
Job level:Junior
Own transport required:Yes
Type: 1 year

Job description

The HI-TEC Marketing department is growing! We are looking for a switched-on individual to champion the HI-TEC social community platforms and assist with basic e-commerce functions. This exciting role combines social media with e-commerce, with a strong focus on serving the customer. The candidate will be immersed in a fun, sociable yet focussed and self-motivating environment and will report and work closely with the Communications and E-commerce Managers. To be considered for this role, the individual must show a good understanding of social media functionalities, display a fantastic attitude and passion for all things digital.

This is if the job for you, if:
  • You have studied marketing and want to specialise in digital (e-commerce and social media) or you are already in a social media  role
  • Understand the essence of each social media platform, how to manage and engage a community efficiently and professionally
  • Are fluent in written English
  • You are a team player, good planner and communicator
  • Willing to go above and beyond the scope of work

The overall job requires the individual to champion the social commerce communities and manage e-commerce administration
  • Manage consumer communications with speed and precision across all HI-TEC social media touchpoints. [Consumer communications might be consumer product enquiries / questions and complaints/ tracking their purchase/ responding to conversation around online promotions and looking for brand conversation]
  • To be cognizant of all online campaigns launched by the team
  • Monitor brand reputation through searching for positive and negative brand sentiment in online conversations across platforms
  • Implementation of social media content strategy across various social media platforms
  • Execute and manage paid social media campaigns along with PR communications manager
  • Create analytic reporting on social media channels
  • Engaging with the content of various PR partners, ambassadors, gear reviewers and influencers across social media platforms
  • Report any reputational risks on social media to communications manager
  • Managing the E-commerce customer care lines (email and telephone)
  •  In charge of e-commerce product uploads, monitoring parcel deliveries and the return and exchange booking and monitoring
  • Report any site issues to the e-commerce manager

Company Description

HI-TEC is a Global outdoor brand packed with heritage. We manufacture and distribute footwear, apparel and accessories.


Please do not apply unless you have the following 
  • University degree or Diploma in a relevant field or an enthusiastic graduate!
  • Must be fluent in written and verbal English
  • Must know how to use Excel and Powerpoint
  • A top notch go-getter attitude

Posted on 12 Jan 13:25

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Jo Esterhuizen

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