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Operations/Systems Manager

Remuneration:Market related 
Location:Cape Town, Northern Suburbs
Job level:Management Jnr-Mid

Job description

A position exists at Van As and Associates for an operations and systems manager. The successful candidate will be responsible for the management of the operations and systems function within Van As & Associates, with the objective of optimised portfolio profitability within the Van As & Associates strategic framework.


Key Performance Areas: 

Operations management:

Develop, implement and maintain Van As and Associates’ operational processes:
  • Optimise and align internal operational processes and practices to ensure alignment with industry standards and achievement of Van As and Associates strategic objectives
  • Optimise operations processes and controls between Van As and Associates and external stakeholders (i.e. EDCs and credit providers)

 Responsible for the management of the operations function with the objective of optimised portfolio profitability:
  • Oversee the management of the debt review book and the Legal Handover book in terms of strategic intent by providing direction to the Debt Review Manager and the EDC Manager
  • Oversee the management of the compliance function in terms of strategic intent by providing direction to the Compliance Officer
  • Responsible for creating capacity for new business initiatives

 Systems management:
  • Oversee the management of the Systems function in terms of strategic intent by providing direction to the senior systems analyst
  • Coordinate strategic initiatives to ensure alignment with the financial objectives
  • Benchmarking the Systems function to ensure that best practice methodology is followed
  • Oversee the development of MIS reporting in conjunction with the Senior Systems Analyst
  • Manage strategic material risks which threatens systems stability and/or core system functionality

 Debt review portfolio management:
  • Lead and direct Debt Review strategies and performance targets in support of Van As & Associates strategic objectives
  • Motivate the appointment and termination of Debt Review EDCs
  • Motivate the Debt Review EDC handover allocation and re-allocation quantum to Van As Management
  • Drafting Debt Review EDC SLAs
  • MIS reporting for Debt Review

 Part of the management panel responsible for:
  • Approving EDC and service provider SLAs
  • Appointing and terminating EDCs and service providers
  • EDC allocation and re-allocation of handovers
  • EDC recovery target formulation
  • EDC optimisation

 Measurement and reporting:
  • Develop, implement and maintain operational management reporting
  • Daily/weekly/monthly measure and report on operations and systems function
  • Ad hoc reporting as requested by the managing director

 Financial management:
  • Provide operational requirements for budgeting purposes
  • Monitor and manage budgeted expenses

 Leadership and people management:
  • Lead and direct operations and systems strategies and performance targets in support of Van As and Associates strategic objectives
  • Engage, coach and develop direct reports

 Functional competencies
  • Good working knowledge of credit/loan/financial products with the associated legal remedies (i.e. Debt Review)
  • Risk/credit management experience
  • Project management experience and advanced Excel
  • Sound knowledge of applicable legislation (Magistrates Court Act, National Credit Act, Debt Collectors Act etc.) and compliance
  • Sound knowledge of the legal recoveries and debt review processes
  • Managing external debt collectors (EDCs)
  • Report/business writing and Information presentation

 Behavioural competencies
  • Strong organisational, interpersonal and planning skills
  • Quality and detail orientation
  • Adapting and responsive to change
  • Persuading and influencing
  • Strong Leadership abilities and results driven
  • Ability to work under pressure

  • Degree in business management and/or related discipline (credit, finance, operations/legal)

  • Seven+ years’ operational management across all relevant areas within Collections/Legal Recoveries.
  • Preferably gained in the financial services, collections services and/ or retail sectors with direct responsibility for:
  • Operations management of Credit/Collections/Legal Recoveries/Debt Review environment
  • Systems management of Collections/Legal Recoveries environment
  • Managing external partners for Debt Collection, Debt Review
  • Managing middle management

Posted on 17 May 12:15


Capfin is the South African brand of the global Southern View Finance (SVF) group of companies, based in the northern suburbs of the Western Cape. The SVF Group of companies conducts an international unsecured lending business, offering technologically driven, responsible and friendly loan products to the mass market.

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