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Digital Account Manager

Remuneration:R28000 - R32000 per month TCTC 
Location:Cape Town, Cape Town
Education level:Degree
Job level:Mid
Job policy:Employment Equity position
Company:Talent Magnet | Digital Recruitment

Job description

Overall purpose of the position

The purpose of the role is to support the account director in planning and account handling, manage the account executive and monitor their workload, as well as help develop their skill sets. The account manager creates the opportunity for strategy and digital specialists to contribute fully. The account manager is also key when it comes to driving collaboration across the client's network and in terms of building strong client relationships on a day to day basis.

Key accountabilities
  • Supports account director to deliver innovative and creative solutions to client briefs
  • Works collaboratively across the client network as needed – uses good knowledge of products and services to drive business value for clients
  • Executes these solutions through the communications planning process
  • Project manages clients’ communications plans including timelines and budget
  • Reviews plans to drive greater margin and value through innovation and better and different ways of working
  • Manages team and client business to deliver KPIs, e.g. service PRF and accurately tracks costs
  • Allocates team resources to ensure delivery of data and info required for pitches
  • Attends pitches (if appropriate)
  • Leads smaller client accounts
  • Builds strong client relationship as a trusted advisor to client
  • Leverages internal relationships
  • Acts as ‘gatekeeper’ for quality control
  • Coordinates invoicing and payments process in line with contractual terms agreed
  • Oversees processes to ensure smooth financial operations
  • Provides accurate plan details and updates to clients
  • Sets example to team to keep abreast of current and future industry thinking and trends
  • Manages Exec and/or Grads: reviews, feedback, development plans
  • Presents regularly both internally and to clients


Professional skills
  • Good all round client knowledge
  • Good overall knowledge of the client's products and services
  • Communication and product/planning skills
  • Awareness of latest market developments and trends
Key experiences
  • Some experience of managing teams
  • Experience of working with and managing clients
  • Managing planning processes
  • Strong digital planning experience
Ideal requirements
  • Three to eight years of (digital) media agency experience
  • Must be proficient in Microsoft programs such as Excel/Word and PowerPoint
  • Relevant qualifications in Google products and social platforms
  • Excellent communication skills and speed of response
  • Speak and write English
  • Comfortable in being client facing
  • Excellent time management, organisational skills, and communication of work completed/barriers/solution
  • Professional and relationship builders with people
  • Attention to detail (accuracy)
  • Work well under pressure and deadlines
  • Strategic within media and channel thinking (ito rationales)
  • Analytical skills – mine insights from data
  • Can-do attitude
  • Team player
  • Presentation and persuasive skills (ito rationales)
Overall key personal qualities
  • Professional and relationship builders with people
  • Attention to detail (accuracy)
  • Work well under pressure and deadlines
  • Strategic within media and channel thinking
  • Analytical skills – mine insights from data
  • Can-do attitude
  • Team player
  • Good time management and organisational skills
The client values

The candidate will need to demonstrate the client values of:

  • Acting with freedom
  • Deciding with speed
  • Keeping it simple
  • Being constantly curious
  • Taking risks to succeed
  • Passionate about thought leadership
  • Going the extra mile
  • Not afraid to make decisions
  • Rapid and ruthless focus
  • Taking ownership of work/decisions
  • Being good citizens
  • Being transparent
  • Collaborating across the network
  • Sharing success models
  • Attraction, development, and mobilisation of the best talent
Although we endeavour to respond to all the applications that we receive, this is not always possible. If you have not heard from us within two weeks, please consider your application unsuccessful.

Posted on 12 Sep 11:01

Talent Magnet | Digital Recruitment

We're recruitment experts who specialise in digital. With over 15 years experience ,Here's what we offer.


Speed is everything in this business, which is why work around the clock to get results fast.


We're passionate about digital and uniquely focused on helping the industry grow. From Client Service to Paid Media, SEO, Marketing, and more, we've got it covered.


With contacts across the South Africa and some obroad, we have the ability to find work placements and opportunities irrespective of location.


Whether it's immersing ourselves in company culture or hot desking at clients to find them the perfect candidate, we pull out all the stops.

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