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Digital Account Manager

Remuneration:Basic salary 
Location:Durban, La Lucia
Job level:Mid
Reference:#DBN - AM

Agency seeks a Digital Account Manager with client service and project management experience within a digital marketing agency.

Candidate must have lots of digital experience, and have a creative, pioneering, and innovative spirit. Client service delivery will motivate you. Reasonable technical competence is required, and a passion for detailed project management is essential.

This is a permanent position is based at the satellite office in Durban.

To succeed in this role, you would need to have:
  • a solid understanding of the digital environment, technologies and capabilities;
  • ability to conceptualise solutions to meet client requirements;
  • a degree or commercial qualification in business, marketing or IT and exceptional communication skills;
  • have fantastic communication and interpersonal skills and be a real ‘go-getter’;
  • high attention to detail and a great work ethic;
  • proven track record working in an account management role (three to four years), preferably in a digital agency;
  • high level of motivation and the ability to motivate development team.

Skills required: 
  • Must have a very strong understanding of the online environment.
  • Experience in CRM, web, data management, BTL and direct marketing.
  • Very strong strategic thinker.
  • The ability to deliver on the client's business plans and implement accordingly with the team.
  • Manage the retention of existing clients by delivering consistently high standards.
  • Manage the health of the client's business within the agency.
  • Deliver bottom line client profitability and grow the clients' business within the agency.
  • Great attention to detail.
  • Excellent communication and presentation skills.
  • Strong project management skills.
  • Effective team management skills.
  • Proficient in, Excel, Word, PowerPoint, email and web.
  • Experience in content authoring and CMS will be an advantage
  • Experience with SEO, reporting will be an advantage
  • Experience with financial services will be an advantage

  • Running certain scale of business billings
  • Building and growing client relationships
  • Work on campaign strategies
  • On top of all day-to-day activities.
  • Establish and maintain a productive communication between the client and the agency.
  • Ensure that the agency’s actions are in line with agreements, procedures and budgets, and reflect a unified and agreed point of view.
  • Maintain close contact with the client.
  • Assist in the delivery of services to the client.
  • Ensure a smooth and timeous workflow of activities directed at the client.
  • Co-ordinate and manage agency services to the client.
  • Lead status meetings
  • Ensure that client’s accounts are correct and delivered on time and that payment is effected timeously,

  • Work hard, play hard attitude.
  • Conceptual thinker
  • Very detail oriented.
  • A go-getter who always strives to deliver the best possible results.
  • Have great work ethic and be prepared to go the extra mile - a real team player.
  • Confident with a drive to succeed.

Posted on 20 Mar 11:36

Contact details
Geiroeneesa Bailey
Liquorice Digitas LBi
+27 (0)21 461 6970

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