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Freelance Community Manager

Remuneration:R12000 - R14000 per month Basic salary 
Location:Cape Town, Woodstock
Education level:Diploma
Job level:Junior/Mid
Type:Temporary
Reference:#CM/OPR
Company:Ogilvy South Africa


Job description

  • The community manager oversees all planning, management and administration aspects of the social communities for brands 
  • The community manager works with the account manager/director to develop and implement social media content that enhances social currency, drives consumer engagement and achieves KPIs 
  • The community manager ensures that content is scheduled and approved by client in advance to ensure a smooth flow of content creation, interception and performance at all times 
  • They must be aware of, and ensure social media best practice is adhered to at all times and communicate and promote new community features or insights to the broader teams and staff 
Community management:
  • Creates/manages all aspects of the social media for clients: this includes loading of content, scheduling of posts, briefing media agencies, responding to queries, facilitating customer service to client and on page moderation and terms of use policies 
  • They should seek out ways to drive social currency and improved conversation for the brand as a core metric for performance. They create and manage keywords to ensure the brand intercepts, creates and engages with consumers on a meaningful level, across social platforms 
  • They should strive to provide meaningful actionable points monthly to drive performance of the content and pages at all times 
  • The community manager monitors discussions, responds in a timely fashion where appropriate (or ensures relevant responders are 'nudged' to respond)
  • Alerts account director as issues arise and works with team to resolve issues 
  • Maintains a responders list of members and/or clients who can be reached quickly to respond to specific questions 
  • Ensures that they are up to date with all social media policies within the South African context and with their respective clients 
  • Researches and engages with global trends to provide insights to improve the content and engagement strategies of brands at all times 
  • Comes up with tactical opportunities for the brand to engage 
Reporting:
  • Monitors and measures the success of community engagement and provides detailed weekly/monthly reports to internal and client teams 
  • Identifies and reports on community trends to internal teams and advises on potential opportunities or risks
  • Tracks KPIs related to social CRM goals 


Requirements

  • Adherence to office hours 
  • Punctuality for meetings both internally and externally 
  • Routinely contributes to agency growth and performance as project, team, group and agency leader 
  • Delegates effectively with sufficient time frames and clear briefs 
  • Routinely recommends and implements solutions when problems arise 
  • Assists peers in problem solving 
  • Uses talents of colleagues in own problem solving
  • Routinely seeks and shares information with colleagues 
  • Participates actively in team, staff and client meetings 
  • Routinely invests in building agency and client accounts and resources 
  • Works with account director to identify and address training, leadership and career development needs 
  • Continually seeks new ways to learn, improve and contribute 
  • Exhibits creative thinking and solutions for news business and existing client work 
  • Participates actively in teams, staff and client meetings 
  • Is willing and able to attend events where live engagement is required 


Posted on 14 Jun 15:22

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Liam Smith

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Ogilvy Cape Town

Ogilvy & Mather is the leader in the industry, focused on building and transforming brands.

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