Globalisation has brought with it increased turbulence, unpredictability and competition for markets and resources. The global village is further characterised by technological advances, socio-political challenges and legislative compliance requirements. For this reason businesses as well as public sector organisations need to balance effective human capital management with the pressures to create lean operations and drive down costs.

Within this environment HR practitioners are increasingly challenged to develop relevant metrics and show the Return of Investment (ROI) for training. Classical evaluation methods in training and learning need to be revisited, and appropriate metrics developed, that balance lagging and leading indicators at all levels of learning and application. This workshop utilises sound theoretical frameworks, as well as the current legislative framework in education and training as departure point to guide participants through practical processes of measuring training effectiveness, efficiency and ROI.

Workshop Objectives:
- Understanding the relevance of training as a strategic business tool
- Application of the four levels of training evaluation, as a basis for developing a case for training
- Application of sound business principles to develop a case for training
- Knowing the criteria for measuring training success
- Using a systematic process for gathering, and documenting relevant data, as well as calculating ROI of training
- Integration of training metrics into the HR scorecard
- Know how to market the ROI of training

Venue

Date: 23 June 2008 to 24 June 2008
Location: Novotel Accra City Centre Hotel, Ghana

Contact: Charles Winton
Company name: Ripple Training
Telephone number: +27 12 678 4800
Email address charles@brit.co.za