Frontline excellence

Imagine phone lines ringing, lights blinking, co-workers asking questions and here comes a customer.

How does the person manning the front desk of your office or business handle several people simultaneously with professionalism and poise? What message does your customer receive, one of chaos or one of professionalism?

MODULES COVERED:

- Where Customer Excellence Starts
- Image and grooming
- Many Ways to Turn a Cold-Call into a Sale
- Why customer care is important
- Exceeding customer expectations
- Excellent Telephone Skills
- How are first impressions created?
- Angry Customers and Complaints
- Handling Difficult People and Situations
- How to deal with Anger and Conflict
- Voice, tone and body language

Venues

Date: 24 April 2012
Location: The Highlands Lodge (Durbanville), Cape Town
Cost: R1 950.00 (excl.VAT)

Date: 16 May 2012
Location: The Peer Group Head Office (Randburg), Johannesburg
Cost: R1 950.00 (excl.VAT)

Date: 23 May 2012
Location: The Mandalay B&B Conference Centre (Durban North), Durban
Cost: R1 950.00 (excl.VAT)

Contact: Bontle Motshwane
Company name: The Peer Group
Telephone number: +27 11 787 6781
Email address