Imagine phone lines ringing, lights blinking, co-workers asking questions and here comes a customer.
How does the person manning the front desk of your office or business handle several people simultaneously with professionalism and poise? What message does your customer receive, one of chaos or one of professionalism?
- Where Customer Excellence Starts - Image and grooming - Many Ways to Turn a Cold-Call into a Sale - Why customer care is important - Exceeding customer expectations - Excellent Telephone Skills - How are first impressions created? - Angry Customers and Complaints - Handling Difficult People and Situations - How to deal with Anger and Conflict - Voice, tone and body language
Date: 24 April 2012 Location: The Highlands Lodge (Durbanville), Cape Town Cost: R1 950.00 (excl.VAT)
Date: 16 May 2012 Location: The Peer Group Head Office (Randburg), Johannesburg Cost: R1 950.00 (excl.VAT)
Date: 23 May 2012 Location: The Mandalay B&B Conference Centre (Durban North), Durban Cost: R1 950.00 (excl.VAT)
Contact: Bontle Motshwane Company name:The Peer Group Telephone number: +27 11 787 6781 Email address
Promote an event by submitting a workshop, seminar or any other corporate gathering to promote your brand on Bizcommunity. Posted events display in the Bizcommunity calendar where they will be visible to all users on Bizcommunity.