When last did you phone your own organisation? Was it a very good experience?
This practical one day course looks at the processing of incoming and outgoing telephone calls effectively within the workplace.
Who will benefit: Receptionists Front line employees Call Centre Agents
Learning outcomes: Include video material from Learning Resources The Telephone Doctor - Basic Basic Telephone Etiquette Employ effective telephone etiquette Answer telephone according to organisational standards Process incoming and outgoing calls according to organisational standards Process outgoing calls according to organisational standards
For more information visit our website: www.ledon.co.za or contact our Pretoria office on 012 329 6198 or alternatively the Cape Town Office on 021 554 4760.
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