Telephone etiquette made easy

When last did you phone your own organisation? Was it a very good experience?

This practical one day course looks at the processing of incoming and outgoing telephone calls effectively within the workplace.

Who will benefit:
• Receptionists
• Front line employees
• Call Centre Agents

Learning outcomes:
• Include video material from Learning Resources
• The Telephone Doctor - Basic Basic Telephone Etiquette
• Employ effective telephone etiquette
• Answer telephone according to organisational standards
• Process incoming and outgoing calls according to organisational standards
• Process outgoing calls according to organisational standards

For more information visit our website: www.ledon.co.za or contact our Pretoria office on 012 329 6198 or alternatively the Cape Town Office on 021 554 4760.

Venue

Date: 02 July 2012
Location: T.B.C, Midrand

Contact: Zelda R. Wessels
Company name: Ledon Human Resources CC
Telephone number: +27 12 329 6198
Email address