Customer service - World-class

This two-day workshop instills the behaviours for responding and acknowledging appropriately to customer needs - behaviour that often helps lose or keep a customer for a lifetime.

Strong customer relationships are essential to business today, and because customers want to be loyal to deserving organiations such relationships hinge on the behaviour of your service providers.

This workshop instills the behaviours for responding and acknowledging appropriately to customer needs - behaviour that often helps lose or keep a customer for a life time. Covering the following topice:

Reaching for stellar service (What is service and what is my role in delivering it)
Caring for customers
Healing the customer relationship
Dazzling a customer

Venue

Date: 29 May 2008 to 30 May 2008
Location: to be advised, Cape Town
Cost: R4455 Excl VAT incl material,facilitation,venue, lunches,teas coffees, feedback

Contact: Lindy Van Camp/Shika Baijoo
Company name: AchieveGlobal SA
Telephone number: Lindy 0848023665 / Shika 082 4678202
Email address linda.engel@achieveglobal.co.za