Professional voice over the phone

The purpose of this one-day training course is to teach the skills required for communicating with confidence and professionalism, using the voice to the best of its abilities.

Do you or your staff communicate with external clients over the phone?
A communication workshop specifically for all administrative staff who deal with clients phoning for info, to complain , or for accounts
A must for all administrative staff, finance department, HR, operations, secretarial, call centre operators, IT, logistics etc.

A one-day open workshop held at Pheasant Hill House - Irene/Midrand

Confident voice over the telephone workshop:
Services SETA accredited facilitator

Facilitated by: Delia Thompson (ATCL, LTCL Trinity College of London Speech Tuition)

The purpose of this one-day training course is to teach the skills required for communicating with confidence and professionalism, using the voice to the best of its abilities, while conversing over the phone. Empowering person on the telephone to communicate effectively, clearly, and concisely

“I would do the workshop again.”
The Star Newspaper

“The energy throughout the workshop is amazing and uplifting. Extremely motivating.”
Highveld Steel

“I would recommend this workshop to anybody; it is very empowering for one.”
City of Johannesburg

“Enjoyable, relaxing, informative and practical, one of the best I have attended.”
Gensec

The course looks at the following aspects:

Making a good first impression
How to appear professional and confident when speaking
Using the voice correctly when speaking
Dealing with irate callers
Listening skills
How to improve communication with superiors and colleagues
Working with a diary and saving time
Have a great attitude
Telephone etiquette
Voice and pronunciation: a focus on the voice and its importance, we will look at pronunciation and neutralizing accents, such as the influence of different languages, for example; Afrikaans and the various African languages
As well as speaking over the phone, where we rely completely on the voice
Dealing with difficult callers, taking messages and telephone etiquette

The delegates will also be presented with an audio training CD that is included in the workshop price.
Exercises have been put onto a CD for you to listen to and practice along with, to ensure bad habits are corrected

The CD consists of:
Daily workout:

Daily exercises to strengthen the voice and organs of articulation
For use as a vocal warm up before a presentation or meeting
Problem consonants such as the "R" and "TH" sounds are covered

English vowel sounds:

We learn vowel sounds by listening, the CD covers the twenty one vowel sounds, so that you may practice along with
A definite for those who have English as a second language

Voice: breathing and modulation madness:

Practice correct breathing, strengthen the voice with resonance exercises and create and an interesting voice with modulation

Venues

Date: 20 August 2008
Location: Pheasant Hill House, Midrand/Irene
Cost: R 1 999.00 (Excluding VAT)

Date: 05 November 2008
Location: Pheasant Hill House, Midrand/Irene
Cost: R 1 999.00 (Excluding VAT)

Date: 17 July 2008
Location: Best Western - Cape Suites, Cape Town
Cost: R 2 099.00 (Excluding VAT)

Date: 18 September 2008
Location: Durban City Lodge, Durban
Cost: R 2 099.00 (Excluding VAT)

Contact: Marc Thompson
Company name: The Communication Academy
Telephone number: +27 12 345 4866
Email address marc@thecommunicationacademy.co.za