On completion of the one day session the delegates will:
? understand why there is a need for consumer-orientated Legislation in South Africa
? have an overview and basic understanding of the provisions of the Consumer Protection Bill, 2008 and the changes made thereto over the past two years by the DT&I, after a substantial 2 year consultation period
? have a basic understanding of the provisions and the laws governing and controlling the provision of goods and services to consumers in South Africa

Topics which will be covered include:
? The reasons for consumer protection
? The recent changes to the Bill
? Affected Institutions
• Who will be protected under the Bill?
• Who does the Bill apply to?
• Who does the Bill not apply to and who will not receive protection under the Bill?
• Exclusions and thresholds
? The application and interpretation of the Bill
• Definitions
• Directions to the Courts
• The Common Law
• Conflict with other laws
• In favour of the Consumer
? Marketing
• Direct marketing
• Cooling off periods
• Opting out
• Ethics
• Advertising and Promotions
• Promotional Competitions
? Sales and Services
• Repairs and Maintenance
• Specific Practices
• Delivery and Risk
• Display and Prices
? Contracts
• Ethics
• Agreements and types
• Cancellation
• Plain english
• Prescribed requirements
? Privacy
• Price
• Disclosure
• Misleading practices
? Liability
• Damages
• Risk
? Consumer rights and responsibilities
• Consumer protection and advocacy
• Correct monitoring and controls
• How to complain
• Buying right
? Redress
• The commission
• The courts
• The tribunal

Workshop details:
Please make note of the following:

Venue: The Wanderers Club
21 North Street, Illovo
Venue room: To be confirmed
Date: 16 May 2008
Time: 09H00 - 16H00
RSVP: Claire Groen
Tel: 011 678 0602 - AAA Office
076 828 9690 - Claire Cell
011 788 5010 - Wanderers Club
Email: claire@compliancetools.co.za

Venue

Date: 16 May 2008
Location: The Wanderers Club, Illovo, Johannesburg
Cost: R1, 800.00 pp + VAT

Company name: AAA Legal Compliance Solutions
Telephone number: 011 678 0602
Email address claire@compliancetools.co.za

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