Strong customer relationships are essential to success in business today, and because customers - external and internal - actually want to be loyal to deserving organisations, such relationships hinge on the behaviour of your service providers.

Customers have choices!
What causes a customer to choose one product or service over another is the way they feel about a product and how they feel they are treated by the organisation.

Organisations that listen and respond to the way their customers feel will succeed and thrive despite changes or demands in the market place.

Ultimately it's feelings that influence and are responsible for customer loyalty.

Can your organisation afford to not equip your people with the right skills?

Reaching for stellar service/ Caring for customers/ Healing customer relationships/ Dazzling customers

Venue

Date: 27 March 2008 to 28 March 2008
Location: to be advised, Cape Town
Cost: R4455

Contact: Linda Engel / Lindy Van Camp/Shika Baijoo
Company name: AchieveGlobal SA
Telephone number: +27 21 7158680 Office / Lindy 0848023665
Email address linda.engel@achieveglobal.co.za