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Effective communications and human relations

Public Speaking, Dealing with Stress and Worry, People Skills, Confidence, Building Relationships, Making Friends, Gaining Cooperation, Positive Thinking

Unlock the Potential-Outpace the Competition-Strengthen the Bottom

Line Companies know that ever stronger business results are tied to the quality of "the human asset." After all, it's people who increase customer satisfaction, expand market share, and build corporate value. Yet how can organisations prepare employees to deliver peak performance? The newly transformed Dale Carnegie Course® teaches participants how to strengthen interpersonal relations, manage stress, and handle fast-changing workplace conditions.

What's more, people develop a take-charge attitude that allows them to initiate with confidence and enthusiasm. The training powers people to move beyond their comfort zone as they reach for-and attain- breakthrough goals. This provides a foundation for life-long performance improvement. Does the training make a difference? You'll see it in business results as employees stretch their abilities, tackle complex challenges, and excel as consensus builders.

Even better, you'll see it on the bottom line.

The Dale Carnegie Course
8 Session overview

1A. Build a Foundation for Success
• Recognize our capacity to achieve breakthroughs
• Get to know the other participants
• Familiarize ourselves with the methodology of the program

1B. Recall and Use Names
• Focus on people as individuals
• Create positive first impressions
• Learn methods for remembering names

2A. Build on Our Memory Skills and Enhance Relationships
• Learn to apply a process for memory improvement
• Become familiar with principles for improving human relations
• Identify opportunities for improved business relationships

2B. Increase Our Self-Confidence
• Use professional experiences to communicate more confidently
• Communicate with more clarity and conciseness
• Discover how past experiences influence behavior

3A. Put Stress in Perspective
• Recognize the impact negative stress has on our results and effectiveness
• Apply concepts and principles that will allow us to better control stress
• Discover that business professionals can prepare for and address challenges that we face more effectively

3B. Enhance Relationships and Motivate Others
• Persuasively communicate in a clear and concise way so people are moved to action
• See how consistent application of the Human Relations Principles improves results
• Discover how relationships help us advance toward our goals

4A. Energize Our Communications
• Recognize that putting action into our business communications releases nervous energy
• Become more natural with communicating with our associates
• Become more demonstrative to energize and engage others

4B. Make Our Ideas Clear
• Understand the importance of being clear when giving directions
• Learn to present information in a logical sequence
• Reinforce the value of demonstrations when explaining information

5A. Disagree Agreeably
• Demonstrate a process to organize our thoughts in impromptu situations
• Communicate our ideas effectively, even when we disagree
• Strengthen our personal opinions with evidence

5B. Gain Willing Cooperation and Commit To Influence Others
• Influence people through trust and recognition
• Achieve cooperation versus compliance
• Discover the power of finding points of agreement
• Discover how to coach for improved performance

6A. Manage our Stress
• Increase our ability to control worry and stress
• Learn from others how to confront our fears
• Recognize that we can triumph over adversity

6B. Develop More Flexibility
• Increase our self-confidence
• Implement a wider range of communication skills
• Apply the power of risk taking
• Become more open-minded to change and opportunity

7A. Build Others through Recognition
• Concentrate on the strengths in others
• Develop skills in giving and receiving positive feedback
• Discover the value of sincere appreciation

7B. Inspire Others
• Communicate with strong and powerful feelings
• Connect with others on an emotional level
• Inspire others to think and/or act differently

8A. Demonstrate Leadership
• Positively influence the attitudes of others
• Use positive approaches when coaching people
• Deal with challenging situations more effectively

8B. Celebrate Our Achievements and Renew Our Vision
• Recognize breakthroughs resulting from this program
• Inspire and motivate others by communicating our vision
• Commit to continuous improvement

This is an 8 week program (3.5 hour commitment once a week for 8 weeks) or 3 full days


Date: 14 July 2014 to 01 September 2014
Time: 06:00 PM - 09:30 PM
Location: 7th Street Guest House, Johannesburg
Cost: R 6 500-00
More info: Cnr 7th Street and 7th Avenue

Contact: John Deane
Company name: Dale Carnegie Training
Telephone number: 071-353-3208
Email address

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