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Are you ready to learn more about how you can create a professional image over the phone?
The person who answers the call or makes the call is the first impression a client has of your company. 67% of people will call another company based on the interaction they have had with a person on the telephone. Can you afford to lose business due to incorrect telephone etiquette???
Only you can make the difference!
The purpose of this one day training course is to teach the skills required for communicating with confidence and professionalism, using the voice to the best of its abilities, while conversing over the phone. Empowering person to communicate effectively, clearly, and concisely on the telephone.
Maximum twelve delegates per workshop, this is due to the practical nature of the workshop and the personal interaction with every delegate. Individuals all have different needs.
Making a good first impression How to appear professional and confident when speaking Using the voice correctly when speaking Dealing with irate callers Listening skills How to improve communication with superiors and colleagues Working with a diary and saving time Have a great attitude Telephone etiquette Voice and Pronunciation: a focus on the voice and its importance, we will look at pronunciation and neutralising accents, such as the influence of different languages, for example; Afrikaans and the various African languages As well as speaking over the phone, where we rely completely on the voice Dealing with difficult callers, taking messages and telephone etiquette
The delegates will also be presented with an audio training CD that is included in the workshop price.
The Professional Voice over the Phone Workshop, is a practical and informative workshop, that offers the delegate personal attention. It is a proven methodology that has been successfully implemented in numerous companies in South Africa, Namibia and Botswana. We limit the numbers on the workshops to fifteen due to the highly practical nature of the workshop, and the personal attention given to the individuals.
The workshop is facilitated by Marc Andrew, who has over twelve years on the telephone, establishing call centres, training call centre staff both in and out bound, and understanding the pressures that people experience on the telephone, both locally and internationally.
In house workshops are available for clients wanting to train six or more delegates. This format is more cost effective and the training more specific to the client.
Date: 23 January 2013 Time: 09:00 AM - 04:30 PM Location: Kudu Khaya, Midrand Cost: R 1 800.00
Date: 06 February 2013 Time: 09:00 AM - 04:30 PM Location: Best Western - Cape Suites, Cape Town Cost: R 1 800.00
Date: 20 February 2013 Time: 09:00 AM - 04:30 PM Location: Kudu Khaya, Midrand Cost: R 1 800.00
Date: 26 February 2013 Time: 09:00 AM - 04:30 PM Location: V & A Guest House and Conference Center, Port Elizabeth Cost: R 1 800.00
Date: 13 March 2013 Time: 09:00 AM - 04:30 PM Location: Kudu Khaya, Midrand Cost: R 1 800.00
Date: 25 March 2013 Time: 09:00 AM - 03:30 PM Location: Fairways Lodge - Umhlanga, Umhlanga Cost: R 1 800.00