The conference will be addressed by thought-leaders in the field of channel management.
Some of the topics include channel management for the corporate client, digital channel management, customer relationship management, customer experience management within digital channels, banking channel management in South Africa, global markets and many more.
A few of the speaker companies include ABSA, Standard Bank, First National Bank, Oracle, Deloitte, Digital Solutions Group and Nedbank.
Michandre Malan, Project Manager at TCI, said the banking sector faces a change in marketing and sales service opportunities due to alternative channel management concepts and changes in customers preferred channel uses. Banks need to change their strategies and try to reach the best possible cost structure for customer satisfaction. Innovation in the different channels is necessary, since customers would like to save time and money.
Challenges such as the above that the banks experience will also be addressed so as to bring about a better understanding on how to improve channel management strategies.
Registration for the conference is now open.
This conference aims to educate, inform and motivate all delegates who will be attending. Professionals who deal with channel management, channel distribution, customer relationship management, digital channel, marketing, sales and alternative channels should attend this conference said project management, Michandre Malan.
Date: 11 July 2012 to 12 July 2012 Location: Indaba Hotel, Fourways, Johannesburg Cost: R 6 800,00 + VAT per delegate
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