Key management skill - Manage for superior service

Explore and craft practical ways to raise your bar higher by creating customer loyalty and providing service makes good business sense.

Creating customer loyalty and providing service makes good business sense. It's not soft, warm or fuzzy, and it's not about a few kind words and a smile. But it is about people: your people.

Why don't the customer care people in most organisations achieve high levels of performance? Why do we still encounter apathy and indifference rather than enthusiasm and fervour? Explore and craft practical ways to raise your bar higher:

• Which companies are getting it right – and why?
• What is the “right” culture
• How can you clone the best practices of your top performing people, and close the performance gaps?
• How can we transform our people to perform how our customers want?

Venue

Date: 13 October 2008
Location: Johannesburg
Cost: R1900

Contact: Rosalind
Company name: Learning in Practice
Telephone number: 083 784 6510
Email address rosalind@lipsa.co.za