Do you know how to handle a complaining customer effectively, without losing future business?
What impression do you leave with your customers when speaking over the phone? Take your customer service to the next level with practical workshop.
Learning Outcomes: Includes video material from Learning Resources The Telephone Doctor - Basic basic telephone skills. Identify a customer's problem Commit to solving the customer complaint Arrange and plan the correct solution for the customer's problems Communicate effectively with all stakeholders involved Provide practical business solutions Employ effective telephone etiquette Answer telephone according to organisational standards Process incoming calls according to organisational standards Process outgoing calls according to organisational standards
Included within your training package: Learner Manual Portfolio of Evidence - Assignment Assessment Certificate of Attendance - Last day of training Certificate of Competence and SOR Lunch and morning and afternoon refreshments Uploading learner achievement on the National Learner Record Database
Accreditation: Unit Standard aligned and an accredited Services Seta Course. Ledon is an accredited training provider, decision number 2409.
For more information visit our website: www.ledon.co.za or contact our Pretoria office on 012 329 6198 or alternatively the Cape Town Office on 021 554 4760.
Date: 05 September 2012 to 06 September 2012 Location: T.B.C, Midrand
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