Customers are the most important people in any organisation.
Do your customers get the treatment they deserve?

- 1 Day: Process incoming and outgoing telephone calls
- 2 Day: Handle a range of customer complaints

Course Outcomes
Day 1
- Employ effective telephone etiquette
- Answer telephone according to organisational standards
- Process incoming calls according to organisational standards
- Process outgoing calls according to organisational standards

Day 2
- Identify customer problem
- Commit to solving the problem
- Arrange appropriate planning and solution to customer problem
- Communicate with stakeholders

Course Material
- Unit Standard aligned, Level , Credits 7
- According to OBE and Adult Educational Principles
- Accomodating different learning styles

Who should attend?
- All employees working with customers
- Frontline receptionist

Each delegate will receive:
- Learner Manual
- Portfolio of Evidence
- 2 Certficates (Attendance and Competence)
- Name ticket, pen, pencil
- Lunch and snacks

Book Today!

Venue

Date: 16 September 2008 to 17 September 2008
Location: Park Gables Conference Centre, Pretoria
Cost: R1,800.00
More info: Park Str,
Arcadia

Contact: Nonnie Hendriksz
Company name: Ledon CC
Telephone number: +27 13 7525763
Email address nonnie@Ledon.co.za