Superior customer care

Customer service will remain important for the future survival of any organisation and therefore a skill that needs constant development. Ledon will assist your organisation in mastering the art of superior customer service.

Pretoria
Date 24-25 April 2012
09:00 - 16:00
@ Midrand Ogilvys Conference Centre


Costs:
R 2,595.78 per person
includes VAT, lunch, course material, assessment and
certification


To Register:
Contact
Zelda Wessels
Tel: 012 329 6198
Email: Zelda@ledon.co.za
Fax: 086 558 5221

What can you expect from this course?????

Learn how to:

· Identify a customers problem correctly

· Commit to solving the customer complaints
· Arrange the correct planning and solution to the customer's problems

· Communicate with all stakeholders
Effectively

· Provide practical business
Solutions

· Deal with angry customers
Effectively

Venue

Date: 24 April 2012 to 25 April 2012
Location: Midrand Ogilvys, Pretoria
Cost: R2595.78

Contact: zelda wessels
Company name: Ledon Human Resources
Telephone number: +27 12 329 6198
Email address