Crisis communication management

Wikipedia states that "The credibility and reputation of organisations is heavily influenced by the perception of their responses during crisis situations. The organisation and communication involved in responding to a crisis in a timely fashion makes for a challenge in businesses. There must be open and consistent communication throughout the hierarchy to contribute to a successful crisis communication process."

This statement clearly demonstrates the importance - particularly with the advent of social media and the notion of our global village - of crisis preparedness, planning and management as a key factor in managing reputation.

Topics to be covered will include: -
• Planning for a Crisis - including scenario / contingency planning; risk assessment and understanding the types of crises that may affect organisations
• Crisis Plan Methodology including looking at the stages of a crisis
• Implementing your crisis plan
• Crisis Training
• The crisis manager's role
• Case Study - successful crisis management
• Case Study - unsuccessful crisis management

About our facilitator:
Jane Weaver CPRP is a seasoned communication, marketing, public relations and training professional who has worked in both the communication consulting and the corporate environment during her 17 year career. She is currently a Senior Freelance Strategic Communication Consultant. During her career she has held positions in a variety of industry sectors including commerce, courier, financial, retail and tourism.

Jane has an Honours degree (Unisa) in Counselling Psychology and a BA from Wits University in English and Psychology. Jane is immediate past chairman of the Public Relations Consultants' Chapter and is a current member of the PRISA board. She has also been re-elected as the Chairman of the PRISA Namibia committee 2011/2012. Her background in psychology combined with her experience in consulting across a range of industry sectors plays a major role when consulting to individuals and clients. This knowledge facilitates a much deeper insight into businesses and the people within them.

Your investment:
• PRISA registered practitioner early bird* R1 690.00
• PRISA registered practitioner R1 890.00
• Non-registered practitioner early bird* R1 990.00
• Non-registered practitioner R2 190.00
• PRISA registered student R1 000.00

• Early bird: book and pay before 22 April 2012
• Student and member fee rate/s only applicable if PRISA membership fees are paid in full at the time of booking

Venue

Date: 23 May 2012
Location: Riverside Hotel, 10 Northway Drive, Durban North, Durban North
Cost: Please contact Ivonne Blom at cpd@prisa.co.za
More info: KwaZulu Natal: Durban North
Riverside Hotel, 10 Northway Drive, Durban North
Date: 23 May 2012 (8:30 – 16:00)
Registration: 08:30 to start promptly at 09:00
CPD Points: 7.5

Contact: Ivonne Blom
Company name: PRISA
Telephone number: +27 11 326 1262
Email address