Do you feel that conflict in the workplace is challenging and creating stress for you and your team?
You can make the difference!
One-day program covering:
Module: Dealing with Emotions at Work How you can handle your emotions when the pressure rises - get the skills to remain calm and objective - recover quickly and help others do the same - Take charge and keep the discussion moving forward
Module: Resolving Conflict with your Peers Identify typical approaches to conflict; explore the pitfalls in dealing with conflict - practice specific skills to move conflict situations toward a positive close!
Target Audience Frontline Leaders/any individual contributions in an organisation
Venue
Date: 26 August 2008 Location: to be advised, Cape Town Cost: R2400 Excl VAT inclusive of material,facilitation,venue,lunches,feedback report