Keeping the boss organised, on time, and on track is often a challenge, especially when you are not in charge. During this training seminar, participants will learn how to run a stellar office and stay in control, no matter how hectic the day gets. Additionally, they will discover how to build personal credibility, say “no” without closing doors, use techniques for better listening, deal with difficult people, handle negative situations, and more. Skills practice exercises are interactive, allowing participants to practice what they have learned in a fun, high-energy environment. The “Personal Assistant and Secretarial Development Summit” is the ideal conference for those needing to improve their administrative assistant skills or for those looking for the extra business edge.

We will cover topics such as:
1. Super assistant: What the boss expects
2. Building personal credibility
3. Styles and different kinds of bosses
4. Rephrasing for better relationships
5. Tools of the trade: Voicemail, email, memos, and more
6. Professional presence: Looking and acting the part
7. Difficult personalities and difficult situations
8. Time management
9. Conflict management
10. Stress management
11. Personal branding
12. Project planning

Venue

Date: 16 July 2008
Location: Southern Sun, OR Tambo Airport, Kempton Park
Cost: R1590
More info: Cost includes -

Comprehensive training material
Certificate of completion
Snacks and refreshments
Buffet lunch
Parking vouchers

Contact: Chantelle Joubert-Dreyer
Company name: Skills for Business Development
Telephone number: +27 12 376 1043
Email address skillstraining@webmail.co.za