Your call centre and receptionist are a client's first impression. As the first contact any prospective client has with your company, your receptionist or call centre operator very often determine whether or not you turn that enquiry, compliment or complaint into future business.

Do your frontline staff leave your clients wanting more?
All things considered, the impression these frontline staff leave could make the difference between gaining customer loyalty or losing out before you even start.

Leave a positive and lasting impression
Front Foot's Telephone communication skills workshop is your opportunity to ensure your company leaves a positive impression - from the ground up! With a focus on customer care and understanding the customer's needs, the workshop aims to empower frontline and support staff with the skills they need to always project the best possible corporate image, ensuring that every telephonic contact builds a satisfied, loyal customer base.

Our presenter - Jason Hartslief
Jason graduated with a BA in Psychology from UCT. In combination with his ability to speak a number of languages fluently, his lust for travel led him to join an international tourist organisation.

Here, Jason reached management-level in planning and marketing, and achieved the status of Platinum Guide. It was during this time that Jason's love for people was firmly entrenched, and ignited in him a burning desire to help them achieve in life. After adding an international practical management and marketing skills qualification to his name, Jason took the decision to return to South Africa and become a motivational trainer.

"Treat everyone with politeness, even those who are rude to you - not because they are nice, but because you are."
(Author Unknown)

Who should attend
- Telephonists
- Clerks
- Receptionists
- Secretaries
- Call centre operators
- Anyone who uses a telephone, or has face-to-face dealing with
customers

For a full course outline please visit - http://www.frontfoot.co.za/tfefull.php.

Venues

Date: 23 June 2008
Location: Benvenuto Conference Centre, Johannesburg
Cost: R1 767.00 incl VAT

Date: 23 July 2008
Location: Belmont Square Conference Centre, Cape Town
Cost: R1 767.00 incl VAT

Contact: Adele Biani
Company name: Front Foot
Telephone number: +27 11 880 4808
Email address adele@frontfoot.co.za