Quality assurance

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Quality assurance

This course addresses two key topics within the field of quality assurance and looks at improvement areas identified by feedback from external and internal quality through handling customer complaints, and internal quality auditing.

Building a customer-focused approach to your organisation is mandatory in today's competitive business environment. The demands from the market are ever-increasing. Not being sensitive to current and future customer needs is a sure way to business failure.

Assessing customer perception and opinion to your product and/or service is key. Demonstrating that you have organised mechanisms for handling customer concerns gives assurance and peace of mind to customers should they need to take up a case?

On an internal perspective, a key tool for ensuring that the Quality Management System is being implemented effectively within your organisation is by conducting Internal Quality Audits. Implemented properly, this tool gives management a clear picture of successful areas of implementation of the quality management system, whilst it also highlights areas for improvement and action.

Internal audits are a mandatory requirement of the quality management system according to ISO9001:2000

Module 1
Quality management for business growth;
Overview of the ISO9001:2000 Quality management systems requirements;
Measuring quality: internally and externally
Building a customer-focused approach;
Auditing - key tool in the continuous improvement process.

Module 2
Building customer focus:
- Customer feedback (satisfaction/complaints);
- Handling customer complaints - 8D. Module 4
Case study: workshop.

Module 3
Managing the audit process;
- Audit plan;
- Prepare for an audit;
- Carrying out the audit;
- Writing an effective audit findings report;
- Close out meeting;
- Agreeing corrective action through effective communication;
- Following up on corrective action.

Module 4
Case study: workshop
http://www.ice-egypt.com.eg/

Venue

Date: 27 May 2008 to 29 May 2008
Location: InterContinental Hotel, Cairo
More info: InterContinental
Cairo Semiramis
Egypt

Contact: essam abdel moneim
Company name: International Center for Etudes - ICE
Telephone number: +20 2 257 86710
Email address ice1@link.net

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