CBP - Business etiquette

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CBP - Business etiquette

This module seeks to introduce the concept of business etiquette and some basic consideration of its practice and is recommended for a candidate who wishes to specialise in specific business skills segment.

What is business etiquette?
• What is the role of good manners in business?
• What are the abcs of etiquette
• Meeting and greeting scenarios
• Guidelines for receptionists
• Making introductions and greeting people
• Introducing a client
• Introducing yourself
• The protocol of shaking hands
• Meeting & board room protocol
• Guidelines for planning a meeting
• Guidelines for attending a meeting
• For the chairperson

Principles of exceptional work behaviour
• The principles of exceptional work behaviour
• Entertaining etiquette
• Objectives
• Introduction
• Planning a meal meeting
• Business meal basics
• Basics of table etiquette
• Eating the meal
• Issuing invitations
• Choosing the appropriate gift in the business environment

Telephone etiquette
• Introduction
• What is telephone etiquette?
• Answering the telephone courteously
• Handling rude or impatient callers
• Good telephone habits for everyone
• Screening calls
• Making calls
• How to end conversations gracefully
• Checking messages and returning calls

Multi-cultural challenges
• Multi cultural etiquette
• Did you know?
• Cultural differences and its effect on business
• Examples of cultural insensitivities

New issues in etiquette
• Netiquette
• Ethical issues in business etiquette
• Case study
• Sexual etiquette in the workplace
• Why deal with sexual harassment?
• Five steps to prevent sexual harassment
• Dressing for success
• The basic business wardrobe
• Options for business casual

Venue

Date: 30 May 2008
Location: Onsite Training Centre, Rosebank

Contact: Khetho
Company name: Onsite Training
Telephone number: +27 11 250 2507/074 225 4575
Email address khethom@onsitetraining.co.za