Office management

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MANAGEMENT INDUSTRY EVENTS

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• "South Africa is at a crossroads" Johannesburg 22 May

• Essential skills - Mastering minutes and meetings Nelspruit 29 May

• Essential skills - Mastering minutes and meetings Johannesburg 5 Jun

• Problem-solving with root cause analysis Randburg 19 Jun

• The age of turbulence with Alan Greenspan Johannesburg 24 Jun

• Fundamentals of asset management Randburg 2 Jul

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• IFRS Randburg 19 May

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• Situational leadership Polokwane 20 May

• Budgeting and finance for non-financial managers Johannesburg 21 May

• Leap into leadership Johannesburg 22 May

• Trainer development programme Johannesburg 26 May

• Training excellence Cape Town 26 May

• Quality assurance Cairo 27 May

• Statistical process control - SPC Cairo 27 May

• CBP - Business etiquette Rosebank 30 May

• Business breakfast seminar Germiston 31 May

• Computer fundamentals for records staff Randburg 2 Jun

• General management for results Illovo 2 Jun

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Office management

This three-day course aimed at office managers and administrators, personal assistants and secretaries covers creating a work ethos, human resource management and team-building etc.

Course content/outline:
Creating a work ethos
- Public service values and work ethics
- Professionalism and the Batho Pele principles
- Human dignity and basic human rights
- Establish a Code of Conduct for your office
Human resource management and team-building
- Team-building dynamics (esprit de corps)
- Leading and motivating your team
- Managing change and diversity
- Recruitment and selection
- Health and safety issues: Dealing with AIDS
- Basic training interventions
- Applying performance management
- Disciplinary and grievance procedures

Financial and procurement and logistics management
- Public Finance Management Act 1 of 1999
- Office systems and mechanisms
Improving service delivery
- Transforming policies and strategic objectives into projects
- Developing service delivery indicators
- Self management
- Time management
- Setting priorities
- Stress management
- Decision-making skills

Communication and negotiation skills
- Communication principles
- Negotiation principles
- Basic information management
- Office information technology

Venues

Date: 26 May 2008 to 28 May 2008
Location: Manhattan Hotel, Pretoria
Cost: R4200.00 (Inc VAT)

Date: 14 July 2008 to 16 July 2008
Location: Golden Pipit Lodge, Centurion

Contact: Letitia da Silva
Company name: LeMark Training and Development
Telephone number: 012 654 4288
Email address tish@lemark.co.za