Call Centre Conference 2013

Driving operational excellence and profitability in your contact centre

This Knowledge Resources call centre conference is designed to give you ideas to build and sustain excellence in customer service deliver and profitability in your call centre. It will help you figure out your next move for sustained market success anchored by customer experiences that will truly delight and contribute to your organisation's bottom line results.

Some key topics include:
-Achieving excellence in customer service delivery
-Strategic steps to achieve excellence and profitabilty in your call centre
-Attracting and retaining the best talent as a business imperative
-Creating customer engagement with social media
-Increasing sales in your contact centre
-Measuring customer satisfaction in your contact centre and driving quality
-How to quickly rectify an under-performing call centre

Key speakers include:
Louise Pharo, Head: Commercial Contact Centres, Santam
Lerato Pooe, Senior Contact Centre Manager, Multichoice
Iemraan Kara, Head of Sales Contact Centres, Standard Bank
Zakiyaah Imam, National Call entre Manager, AVI Limited
Clive Jainarain, Head of Contact Centre and Processing Hubs, Mutual and Federal
Luqman Ismail, Learning and Development Specialist, Bayport Financial Services
Tanya Phillips, Vice President: Quality and Customer Experience, Aegis Outsourcing SA
Brendan van Staaden, Commercial Director, Inter-Active Technologies
Jed Hewsen, Director, 1Stream

Date: 19 February 2013 to 21 February 2013
Time: 08:00 - 16:00
Venue: Radisson Blu Gautrain Hotel, Sandton, Johannesburg
Cost: R7 500 (VAT Incl)

Contact: Gugu Mazibuko
Company name: Knowledge Resources
Telephone number: +27 11 706 6009
Email address