The theme of our 2012 conference is "Treating Customer fairly, and the balancing act between corporate profitability and consumer protection" The conference is created specifically for consumer professionals that want to be equipped in their role.
Some Topics Include: 1. Treating Customers Fairly (Financial Services Board and practical insights from its implementation in the UK) 2. The Psychology of Fraud (answering why reasonable people behave in unreasonable ways) 3. Food Labelling (the misinformation sometimes found on the internet and the transparency that business needs to provide) 4. How to attract the Boards attention to customer care 5. The Consumer Protection Act (the realities and learning's from the Act) 6. Call Centre Benchmarks (beyond answering the phone within a certain number of rings), Global refund policies 7. Social Media (up skilling staff to work in this space-by a company that has done this very successfully) 8. Generation Y (the Why? on why!)
We will be revealing our guest speakers on a weekly basis, running up to the event
Cost details: SOCAP Member Rates: R2950 pp (two-day conference and cocktail networking event attendance) Non Member Rates: R3500 pp (two-day conference and cocktail networking event attendance) Opportunity to Exhibit at the event: R850.00 per day Early bird bookings before 13 July 2012 receive a 10% discount
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Date: 22 August 2012 to 23 August 2012 Time: 10:00 PM Location: Johannesburg Country Club, Auckland Park, Johannesburg
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