Customer service

What causes a customer to choose one product or service over another, is the way they feel about a product.

Organisations that listen and respond to the way their customers feel will succeed and thrive despite changes or demands in the market place.

Ultimately it's feelings that influence, and are responsible for customer loyalty to an organisation.

Can your organisation afford not to equip your employees with the right skills?

This workshop instills the behaviours for responding and acknowledging appropriately to customer needs - behaviour that often helps lose or keep a customer for a life time. Covering the following topics:

Reaching for stellar service (What is service and what is my role in delivering it)
Caring for customers
Healing the customer relationship
Dazzling a customer

Venues

Date: 17 July 2008 to 18 July 2008
Location: to be advised, Cape Town

Date: 12 August 2008 to 13 August 2008
Location: to be advised, Cape Town

Contact: Linda Engel / Shika Baijoo
Company name: AchieveGlobal SA
Telephone number: +27 217158680/Shika 0824678202
Email address linda.engel@achieveglobal.co.za